Application information

For each application you make, you are entitled to one copy of your official document to up to two delivery addresses. The recipient of each delivery address must be different.

For the following qualification types, we will send all subjects we hold for the specified qualification. 

Each type of qualification will require 1 application. You need to state all required sessions on your application.

• GCSE and international GCSE
• GCE Ordinary/Advanced Subsidiary and A Level
• International A Level, International Advanced Subsidiary Level
• Edexcel Digital Applications qualifications (AiDA, CiDA, CiDA+ and DiDA)
• English for Speakers of Other Languages (ESOL)
• LTST/PTE/PEIC – Pearson Test of English/Pearson English International Certificate
• Certificate of Secondary Education (CSE)
• Certificate of Extended Education (CEE)
• Key Skills/Functional Skills
• Edexcel Award in Number and Measure, Edexcel Award in Algebra
  

For the following qualification types, we will send one replacement certificate per level/course.

• Advanced GNVQ & AVCE
• Adult Literacy and Adult Numeracy (ALAN)
• BTEC
• EDI – records from 1996 and onwards
• LCCI – records between 1996 - 2023
• Edexcel NVQ
• Edexcel GNVQ
• ASET qualifications
• Ordinary National Certificate
• Ordinary National Diploma

All identification documents must be in English, and your image/document format must be a JPG, JPEG, PNG or PDF.

If you are applying for a replacement certificate on your own behalf, we only require a form of identification that shows your full name and date of birth.

If you have had a legal change in name, we will require you to provide either a Marriage Certificate, Deed Poll or DBS check.

If you are someone that is applying on behalf of a learner, (this includes family members) we will require the following documents from the learner: two forms of identification and a completed and signed consent form.

The first form of identification can be a:

• Passport
• Driver’s Licence
• Identity Card
• Resident Permit (must show both front and back of card)
• Birth Certificate

The additional form of identification can be a:

• Bank statement dated within the last 3 months
• Utility bill (not mobile phone bill) dated within the last 3 months
• A headed letter from your Doctor, GP or Hospital dated within the last 3 months
• Proof of Age card

For any third-party that is not the learner, we will require a completed and signed consent form from the learner. The consent form can be found within the application form.

If your name was different at the time of the examination by error and was not a legal change in name, we will require a headed letter or email from the examinations officer at the centre that you took your qualification confirming that your legal name was different to the name you were registered with at the time of the examination and that you are the same person. The letter should also confirm your entry details or registration number.

This can be uploaded on the application form when you apply.

If you are applying for documents to be sent directly to WES, please note that these are currently being sent digitally and do not require a courier fee. Therefore, please apply for a standard replacement certificate with UK delivery.

• Standard replacement certificate UK delivery - £55
• Standard replacement certificate International delivery - £75
• Priority replacement certificate UK delivery - £75
• Priority replacement certificate International delivery - £95
• Customised letter UK delivery - £110
• Customised letter International delivery - £130

Additional copies and delivery addresses will be charged in addition and total cost will be displayed upon checkout

We only give a partial refund of £20 (plus courier fees where applicable) if you decide to cancel after your application is in process or if we are unable to provide you with a replacement certificate.

The refund is made to the card used to make payment (if the application was made within six months).

Debit/credit card details are deleted from the payment module after six months, so any refunds made after this time may take longer to process and we will require bank details.

• The priority fee for fast-tracking an application is non-refundable
• No refund is possible if the results are not suitable (in format or content) for your purposes
• We do not issue refunds or partial refunds if applications take longer than the estimated time frames.

If you decide that you no longer want us to process your application, please contact us as soon as possible via our Student Services. 

Once we’ve begun processing your application, we'll only issue a partial refund of £20 (plus any courier fees) if you decide you no longer require the service.

Any applications over a year old are deleted from our systems to comply with Pearson’s privacy policies. We are unable to refund any application over a year old as we are unable to determine the application status.

Payment for this service is by debit or credit card and you pre-authorise this amount on your card when you apply online.

It is highly advised that you use a laptop or desktop PC to apply/pay.

If you encounter any issues during the payment process, please contact Student Services. 

During busy periods priority service may take slightly longer than 5 days. Your application will still be prioritised above other applications. If you wish to cancel a priority service, you need to contact us before the application is in process.

We aim to order replacement certificates in the following timeframes*:

• standard applications – 20 working days
• priority applications – 5 working days
• customised letters – 30 working days.

Once your application has been ordered, please allow around 4 working days for the certificates to be produced before being sent to our courier services who aim to deliver within 3-5 working days from the day, they receive the documents from us.

*Please note our processing times do not include delivery.

If you took your vocational qualification before 1988 or academic qualification before 1996 the time required to provide you with your replacement document may be longer.

This is because the results for these qualifications are on microfiche (a flat piece of film containing microphotographs) or on historic systems which are no longer in use, and this makes the search for your results much more complex and time consuming.

Please note, we may provide your contact telephone and email address to our courier services to ensure a successful delivery.

How to apply for a replacement certificate

How to apply for Confirmation of Provisional Results

We understand there may be circumstances where you need to request a change to your certificate(s). We may accept changes to personal details if:

• the centre made an error when they registered your entry
• the name is abbreviated and you need it to match the name on your identification
• any other exceptional circumstances.

We do not change the name/amend details for the following:

• change of name through deed poll
• change of name through marriage
• change of name for religious reasons.

Please select the relevant replacement certificate service on our online form, explaining the circumstances in the additional information field and attach the evidence listed below from the email you’ll receive once you have completed the application.

A name change is not guaranteed but we will confirm whether of not we need further evidence or if the change can be accepted. If we can make the change, we will ask you to return the original certificates to us before we send you the new document. If we cannot make the change, we will issue a full refund.

Please note, we can only issue a Certifying Statement of Results for General Qualifications and not a replacement certificate.

Documents we require for a name change or amendment:

• 2 forms of identification in your new or correct name, one of which confirms your current address; for example, a copy of either your current passport, photocard driving licence or birth certificate, together with a copy of a recent (no more than 3 months old) bank statement or utility bill
• evidence which links the name on your certificate to your new or correct name, for example, a letter from the centre which references the old name or confirms it was spelt incorrectly, or proof of your name change for example, a copy of your deed poll
• your original certificate – once we have agreed to proceed with the change, you will need to return your original certificate.

Please note, we only require copies of your identification documents and not originals.

If you need to amend your certificates following gender reassignment, please send an email to Student Services

Please include the following evidence:

• a copy of a recent utility bill (no more than three months old) containing your current name and address
• a copy of photographic ID (passport or photo card driving licence) in your current name.

We will also ask you to return your original certificates to us. The Student Services email address is only used for gender reassignment cases and any other emails sent to this address will not receive a response. This service is free of charge.

Email Student Services

Applications are removed from our system after 12 months to keep in line with our data retention policy. Sensitive documentation such as ID are securely removed after 3 months or when your request has been ordered.

If your request is on hold as we have requested further information and you do not respond to us within 11 months from when your application was submitted, you will need to re-apply for a new application should you require a replacement certificate. We would also be unable to issue any refunds once the application has been removed from our system.

General Data Protection Regulation 2018

Pearson has adapted its policies and procedures to ensure it is compliant with the GDPR. This document has been produced to represent our status and will be reviewed annually and updated as processes are developed.

Under GDPR, individuals have certain rights when it comes to the control of personal data:The right of access. Pearson has a duty to comply with the requirements of Subject Access Requests (SAR).

Should you wish to exercise your rights above, please contact Student Services.