Edexcel Online is our self service portal for centre staff. Providing administrators with support at every stage of the qualification cycle, from approval to registration and entry, reporting of achievement and results, as well as post-results services.
It also gives teaching staff access to services including Online Support for Centre Assessors (OSCA) and online booking for training events. Your Edexcel Online username and password will also give you access to our secure resources and ResultsPlus.
If you're new to Edexcel Online, or if you have any queries, you can contact us.
To use Edexcel Online, you’ll need an account username and password.
If your centre is already registered for Edexcel Online, you should contact your Edexcel Online administrator and ask them to create a user account for you. If you do not know who the main Edexcel Online account holder is at your centre, please contact your examinations officer or head of centre initially, before contacting us.
You'll need to use the e-mail address provided to you by your centre and this e-mail address will become your Edexcel Online username.
If your centre is not already set up on Edexcel Online, contact us.
Once you're registered and set up you'll be able to create additional user accounts for your colleagues, provided you have the authorisation to do so.
Select ‘New accounts’ from the ‘Centre accounts’ menu and provide the new user’s details, including an email address for them to use as their Edexcel Online username.
Edexcel Online usernames must be unique, so each account holder at your centre will need a different email address.
When setting up a new account, you'll need to specify what access you want the new user to have. This will involve ticking the relevant boxes from the list available in the ‘User Access Profile’ section of the new accounts screen.
Each profile gives the user access to different areas of the system. To view a description of each, hover the cursor over the relevant profile and you’ll see a tooltip appear giving a brief explanation of what it does.
To be able to create a new account, or delete old ones, you'll need the ‘User accounts’ profile. However, you'll only be able to create new users with the same access as yourself. You cannot grant access to profiles unless you have them yourself.
If you need to give someone access to something you don’t already have, please speak to your exams officer first. If you are the sole exams officer, we can upgrade your account - just contact us.
Remember, you can give a user access to specific services without giving them permission to make any changes to the system. For example, a user with only the ResultsPlus profile ticked will only be able to access ResultsPlus services and not make candidate entries or book training events.
To be able to access secure content on our website, you'll need an Edexcel Online account, but you don't need any profile boxes ticking if all you want to do is download material. Access to these secure materials is granted based on the entries (estimated or actual) made by your centre.
You can update your own Edexcel Online account at any time by clicking on the 'My account' link at the top of the page. If you have the 'User accounts’ profile, you will also be able to update other users' accounts. This could be anything from changing an email address or phone number to adding or removing levels of access.
To update another user's account, hover over the 'Centre accounts' menu and you will see the 'List accounts' option which will allow you to see all registered users. Once you've found the account you want to update, click on the email address to bring up the details. Make the changes you require and select ‘Submit’.
Please note that if you change a user’s email address, the new address becomes the user’s Edexcel Online username immediately.
If you haven’t logged into Edexcel Online for a while (we lock accounts after 18 months of inactivity) or you've forgotten your password, you’ll need to recover your account before logging in, to do this please follow these steps:
Click here to visit the forgotten password screen:
Enter your Edexcel Online username (This is the e-mail address used to create your account, if you're not sure which one was used, or if it has changed please ask your examinations officer to confirm it for you) then click submit.
We will send you an e-mail within a few minutes that contains a link, click on the link and you’ll be asked to choose a new password, this password needs to be between 8 and 15 characters in length and contain at least 1 number.
Note: This e-mail will come from email@example.com. If you do not receive anything within 5 minutes please check these points:
- Did you enter the correct e-mail address in username field?
- Has our e-mail been intercepted by a junk/spam mail filter? – Please ask your IT department to check for any messages sent from firstname.lastname@example.org
On the next screen you will need to enter your Edexcel Online username (This is the e-mail address used to create your account, if you're not sure which one was used, or if it has changed please ask your examinations officer to confirm it for you).
You will need to enter your current password, and your new password (and confirm it). Your new password needs to be between 8-15 characters and will require at least one number
Once all the fields have been entererd and you have ticked the box to accept the Terms & Conditions, click on 'Change Password' and then you can proceed to login as normal using your new password.
If you experience a problem with Edexcel Online that you can't resolve yourself, please contact us. Try to give as much information as you can to help us resolve it for you, such as details of the menu option you were using, what you were querying and any messages that were displayed that you think are relevant.
We'll do our best to resolve your problem. However, we'd recommend that you speak to your in-house IT support before contacting us.