Edexcel Online is an invaluable service for administrators, providing support at every stage of the qualification cycle, from approval to registration and entry, reporting of achievement and results, as well as post-results services.
It also gives teaching staff access to services including Online Support for Centre Assessors (OSCA) and online booking for training events. Your Edexcel Online username and password will also give you access to our secure resources and ResultsPlus.
If you're new to Edexcel Online, or if you have any queries, you can contact us.
To use Edexcel Online, you’ll need to be set up with an account to get a username and password.
If your centre is already registered for Edexcel Online, you should contact your Edexcel Online administrator and ask them to create a user account for you. If you do not know who the main Edexcel Online account holder is at your centre, please contact your examinations officer or head of centre initially, before contacting us.
You'll need a unique and valid email address, as this will become your Edexcel Online username.
If your centre is not already set up on Edexcel Online, contact us.
Before you log in to Edexcel Online, you’ll be able to change your password to something that you find easier to remember. To do so, click on the ‘Change password’ button on the main login screen.
Please keep your password secure to prevent unauthorised access to Edexcel Online. The Data Protection Act covers the candidate information held on the site, and responsibility for preventing misuse of an Edexcel Online account lies with the account holder.
If you forget your Edexcel Online password, you can ask us to send you a link to reset it. To do so, go to the main login page, click on the ‘Forgotten your password?’ link and follow the instructions on the subsequent page.
If you supply incorrect login details three times in a row, your Edexcel Online account will be locked for one hour. You can unlock your account straight away by requesting a new password.
Once you're registered and set up you'll be able to create additional user accounts for your colleagues, provided you have the authorisation to do so.
Select ‘New accounts’ from the ‘Centre accounts’ menu and provide the new user’s details, including an email address for them to use as their Edexcel Online username.
Edexcel Online usernames must be unique, so each account holder at your centre will need a different email address.
When you set up a new account, you'll need to specify what access you want the new user to have. This will involve ticking the relevant boxes from the list available in the ‘User Access Profile’ section of the new accounts screen.
Each profile gives the user access to different areas of the system. To view a description of each, hover the cursor over the relevant profile. Alternatively, access the online help system for more detailed information.
To be able to create new accounts, or delete old ones, you'll need the ‘User accounts’ profile. With this access, however, you'll only be able to create new users with the same access as yourself. You cannot grant access to profiles unless you have them yourself. In cases such as this, please speak to your exams officer first. If you are the sole exams officer, we can upgrade your account - just contact us.
Remember, you can give a user access to specific services without giving them permission to make any changes to the system. For example, a user with only the ResultsPlus profile ticked will only be able to access ResultsPlus services and not make candidate entries or book training events.
To be able to access secure content on our website, you'll need an Edexcel Online account, but you don't need any profile boxes ticking if all you want to do is download material. Access to these secure materials is granted based on the entries (estimated or actual) made by your centre.
You can update your own Edexcel Online account at any time by clicking on the 'My account' link at the top of the page. If you have the 'User accounts’ profile, you will also be able to update other users' accounts. This could be anything from changing an email address or phone number to adding or removing levels of access.
To update another user's account, hover over the 'Centre accounts' menu and you will see the 'List accounts' option which will allow you to see all registered users. Once you've found the account you want to update, click on the email address to bring up the details. Make the changes you require and select ‘Submit’.
Please note that if you change a user’s email address, the new address becomes the user’s Edexcel Online username immediately.
If you experience a problem with Edexcel Online that you can't resolve yourself, please contact us. Try to give as much information as you can to help us resolve it for you, such as details of the menu option you were using, what you were querying and any messages that were displayed that you think are relevant.
We'll do our best to resolve your problem. However, we'd recommend that you speak to your in-house IT support before contacting us.