Find out how to request an official document to replace your original certificate for your qualification, make a name change on your certificate, or get official confirmation of your results or qualification sent to a third party such as a university, employer or agency.
Certficate services over the Christmas period
Our replacement certificates service is open over the Christmas period as follows:
- Applications for our priority service, which is available on most academic qualifications, should be made by 13 December 2019. Priority applications received from 14 December 2019 to 1 January 2020 will be processed from 2 January 2020.
- We will continue to process as many applications for our standard service as we can before our Christmas break which is between 24 December 2019 and 1 January 2020. We aim to dispatch certificates within 20 working days of your confirmed payment for the service.
Normal service will be resumed on 2 January 2020.
If your qualification was taken with Pearson, we can provide the following services:
An official document to replace your original certificate because it’s been lost or misplaced.
Documents for third parties
Your official documents outlining the qualification or results you have achieved can be shared with a third party or, if you are a third party, we can share the documents with you directly with a learner’s permission.
Amendment to original
An official document to replace your original certificate with a change or amendment made to your name, including requests following gender reassignment.
Request an amended document
Customised letters for vocational qualifications
A personalised statement for vocational qualifications to describe your achievements, the level and size of your qualification and compare it to past or current vocational qualifications.
Request a customised letter