The centre is responsible for ensuring that the learner is ready to take assessment, that they are happy to take their test using remote invigilation and that the learners equipment meets the requirements to use the service. The learner should have a point of contact in the centre available to them before, during and after their test.
There is a Live Chat function that learners can use if they have any problems with completing the checks or during the set up of their remotely invigilated test. There is a also a support document that the learner can access at any point during their test if they come across any problems.
Please note: as these tests are taken completely online using our browser based test player, if internet connection drops/fails or if there are any other technical issues the learners responses may not be received by Pearson. If this happens the learner should inform their centre immediately after completing or abandoning their test.