Replacement documents | Pearson qualifications
Certificate services

Replacement documents

Find information on the services we offer to replace your original certificate if it’s been lost or misplaced.

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Types of documents we issue

The official document you'll receive will depend on the qualification you completed and when.

Please note that we do not offer PDF versions of these replacement documents.

The three official documents we provide are:

Original Certificates

Amendment to details 

If your certificates contain any incorrect personal details, please contact your exams officer within 12 months of receiving your certificate. Your exams officer will be able to request for an amendment via the Customer Services team online.

If your exams officer is unable to help, please contact us.

Requesting for a replacement original certificate

If you have not received your original certificate at the time of completing the qualification, please contact your exams officer who will be able to assist you with this as they are required to retain certificates for a period of 12 months after they are issued.

Customised Letters

Our Customised Letter service offers a personalised statement about your BTEC or NVQ/GNVQ qualification to describe its level and size, and how your achievements compare to other past or current qualifications.

Replacement certificates with unit information (if applicable) are included in this service, alongside the letter.

When applying, please specify the requirements for your letter.

Combined Certificates

International A Level Combined Certificate

We can provide a single certificate for learners who sat International A Level subjects across two exam series' within 12 months. This service is available to students who are unable to cash-in the results in the same series due to some subjects not being available in all sessions. This is an additional certificate showing all subjects requested on one certificate. Students are only eligible to receive a combined certificate if all results were achieved at the same centre. Please be advised that we cannot remove subjects from the combined certificate that were sat across the two sessions.

  • this is available for International A Level only
  • this service can be requested by students or Examinations Officers
  • if you are a student applying for your own certificate, please provide one form of ID on your application
  • if you are an Examinations Officer applying on behalf of a student, please ensure the application is made using your email address listed at your centre on Edexcel Online
  • the cost of the combined certificate is the same as the replacement certificate services.
  • please ensure that you specify in the additional information section of the application that this is for a Combined Certificate for International A Level and provide both exam series'.

Confirmation of Provisional Results

For more information on this service, visit our Confirmation of Provisional Results page.

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