Support
Whether you’re teaching, studying or administering a Pearson qualification, you’ll find the help and information you need here. Browse by topic, visit ‘Support for you’ to find support tailored to your role, or explore our range of services.
On this page
Support for you
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Teachers
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Students, parents and carers
- Whether you're a student
- parent
- carer or adult learner
- you'll find all the information you need about our qualifications and the support we offer you
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Exams Officers
- Support for Exam Officers provides all the key information and resources for administrators in schools
- colleges and other institutions offering Pearson qualifications
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Vocational Quality Assurance
- Support for Vocational Quality Assurance across BTEC
- Tech Awards
- Work-based Learning
- Higher Nationals and Functional Skills
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Head of Centre
- Support for Heads of Centres provides all the key information on vocational assessment in schools
- colleges and other institutions offering Pearson qualifications
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Work based learning employers and learning providers
Support topics
See all support topics-
Understanding our qualifications
Our qualifications explained Regulated Qualifications Framework (RQF) Scottish Credit and Qualifications Framework (SCQF) European Qualifications Framework (EQF) Where can I take Pearson qualification exams? (Private candidates only) Achieving your learning and career goals Comparing BTEC to other qualifications Find an international centre Marketing toolkit for international centres Policies for centres, learners and employees -
Centre administration
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Registrations and entries
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Quality assurance
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Assessment and verification
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Exams
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Results and certification
Fees for post-results services (from 1 August 2024 to 31 July 2025) Fees for post-results services (from 1 August 2025 to 31 July 2026) Post-results services Converting marks, points and grades Grade boundaries Grade statistics BTEC marks convertor support Key dates for results Certification Late requests for awards Moderator reports Near Pass grade (N grade) Receiving results through EDI and Edexcel Online Reporting and amending vocational achievement Student information Understanding marks and grades
Training from Pearson
See Training from Pearson
Find out about our face-to-face and online training events for educators who are teaching or interested in teaching BTEC or Edexcel qualifications from Pearson.
Published resources and course materials
See all resources
Use our resource finder to find free and paid-for published resources that will support you with Edexcel and BTEC qualifications.
Find a key date
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Your results
Contact us
See Contact us
The Support Portal allows customers to:
- Contact Pearson directly
Track their queries
Use our knowledge articles to find their own answers
Our commitment to customer service
We are committed to providing excellent service, so that you can focus on successful teaching and learning.
Contacting us by phone
You can contact customer services between 8am-5pm Monday to Friday, and the majority of calls will be answered by our helpful team within 40 seconds.
Emails and support cases
You can expect the majority of emails to customer services, or cases submitted through our support portal, to be answered within 2 working days. Where we are unable to resolve your query within 2 working days we will keep you updated until you have received a resolution.
Complaints and feedback
If there's something you're not happy with, we'd like you to tell us so that we can investigate, address your concerns, and improve on in the future. When you provide us with feedback, you will receive a response within 5 working days.
If you submit a complaint you will receive an acknowledgement within 2 working days. You may receive a response in writing or by phone, whichever is most appropriate. We aim to respond to complaints in 10 working days. Sometimes, to investigate your concerns fully and provide a detailed response, we’ll need longer than 10 days. If this is the case, we’ll contact you after 10 working days to update you on our progress.
How to give us your feedback or make a complaint
Live Chat
We are committed to offering our live chat service between 8:30am-4:30pm Monday – Friday. We’ve received fantastic feedback for this service, and you can access this through Edexcel Online and our support portal. You’ll receive a prompt and helpful reply from one of our customer services team.