FAQs

Here you'll find answers to frequently asked questions about our UK and international training events, including face-to-face training, online training, centre-based training, Primary training and professional development training.

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Registration Process

Yes. If you are not part of a registered Pearson centre, you can register as a guest user. If you are part of a registered Pearson centre (schools, colleges or institutions with a Pearson centre number), you'll be asked to log in to your account when you make a booking.

If you belong to a Pearson registered centre, please speak to your centre administrator about getting set up with an EOL account. If you need general support on your EOL account, you can find it on the Edexcel Online page.

You will receive an email booking confirmation from cventtraining@pearson.com within 48 hours. If the event is fully booked when you register, you will receive confirmation that you have been placed on the waiting list.

If enough people register their interest for an event that is fully booked, you can add yourself to the waiting list. If we decide to run an additional session, we will add you to the new session if the event is free. If it is a paid event, we will notify you by email that a place has become available.

Pearson has the following accessibility policy in place. 

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If you feel that you require assistance at one of our training events (e.g. closed captions), please continue with booking and you will be able to make a request under the 'Accessibility Requirements' section of registration. 

Before the event

You should receive full joining instructions at least 10 working days before the event. If you have not received these by this time, please let us know using this online form.

We do not cover teacher release fees for delegates.

1. On the booking confirmation you will need to press the View more information button.

2. Hover over My registration in the top left-hand corner of the following page, clicking Confirmation.

3. Type in your confirmation code (you can request one to be sent via email if you do not have this to hand) and press OK.

4. On the next page you can click Modify or Unregister.

5. Follow the steps and confirm your changes/cancellation.

You will receive confirmation of your changes/cancellation once you have completed the steps above.

See our step-by-step booking guide for more information

Yes. Please use our online form, providing us with the new event code and new event date that you would like to transfer to.

Yes. If you're unable to attend an event and would like to send a colleague in your place, please let us know using our online form.

If you are unable to attend a paid-for event you were booked onto, providing you have paid the full course price, we will be able to send you an electronic copy of the materials used during the course.

After the event

Yes, you will be sent an e-certificate as proof of your attendance and continuous professional development. If you have not received this within two weeks of the event, please get in touch via our online form.

Your feedback is vital to improving our courses and making sure they’re helpful to your professional development. After the event, we’ll email you with an event feedback form that you can complete. If you have any more comments or questions about the event, please let us know using our online form.

Online Events

Please log in to the event 15 minutes before the start to ensure any potential connection problems can be resolved and any applications downloaded.

To be able to participate in an online event, all you need is a PC or laptop, internet connection and a headset/speakers. If you are training the whole department, you may need a projector to screen the session for all your colleagues to be able to view it. You will not require a microphone.

You will be able to download the training materials as soon as you log in to the event. The training materials will also remain accessible to download within the event recording.

Event recordings will be sent to all attendees within two weeks of the event taking place.

Cancellations

Centre-based

For face to face centre-based events:

Centres will not be invoiced for any cancellations of UK training received 15 or more calendar days before the event. If a UK event is cancelled less than 15 days before the agreed training day, Pearson reserve the right to invoice for full or partial cost as agreed at the time of confirming the event. Centres will not be invoiced for the cancellations of International training received 20 or more calendar days before the event. If an International event is cancelled less than 20 days before the agreed training day, Pearson reserve the right to invoice for full or partial cost as agreed at the time of confirming the event.

For online centre-based events:

Centres will not be invoiced for any cancellations of training received 10 or more calendar days before the event. If an event is cancelled less than 10 days before the agreed training day, Pearson reserve the right to invoice for full or partial cost as agreed at the time of confirming the event.

Online Events:

Cancellations of all online events received 7 or more calendar days before the event will be entitled to a full refund of all event fees paid. No refunds will be given for any other cancellations.

Face to Face Events:

Cancellations of UK-based events received 15 or more calendar days before the event will be entitled to a full refund of all event fees paid. Cancellations of international events received 20 or more calendar days before the event will be entitled to a full refund of all event fees paid. No refunds will be given for any other cancellations.

For full details of our cancellation policy, please read our terms and conditions.

Wherever possible, Training from Pearson UK will look to reschedule an event that has been cancelled. The exception to this is where events are cancelled due to low delegate numbers.

In the case that an event is cancelled due to low numbers, we can run it as a private paid for session. If this is something you would be interested in, you can visit our website for information on centre-based training.