Results and certification Post-results services

PTE-General and PTE-Young Learners

If you're not happy with your PTE-General or PTE-Young Learners results, find out about our review of marking service and read the answers to FAQs about post-results services. 

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Select from the tab below to find out more about how to:

  • get the marking of your work reviewed
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Can I get the marking of my exam paper checked?

Yes. Quality assurance procedures are in place throughout every stage of the exam cycle, but if you're concerned that your grade is wrong, you can ask us to perform additional checks.

If you'd like to request one of our 'Reviews of marking and moderation' (RoMM) services previously known as 'Enquiries about results' (EAR) services, you'll need to speak to the exams officer at your school or college, who will ask us to review the marking of your question paper on your behalf.

When will I get the result?

The table below shows when you can expect an outcome. For information about deadlines and fees, see:

Post-results key dates

Post-results fees

Service How long will it take?
Review of marking (Service 2) Up to 20 days

Before deciding to request a review of marking you should speak to your teacher. They may have additional information on how you performed during your assessment and be able to provide you with guidance.

The majority of review of marking requests do not result in a change to a grade, simply because the review of marking has shown that the original grade was accurate. However, it is possible that your grade could go up, go down or stay the same.

If your grade goes down, you cannot reject the review of marking and go back to the original grade. The only way to improve your grade would be to resit the exam.

The marking of your question paper will be reviewed by a senior examiner, who will check your answers against the mark scheme. This senior examiner won’t have marked your paper before. Once the marking of your paper has been reviewed, we'll do a clerical check to make sure that:

  • everything you've written has been marked
  • all of the marks have been added up to give the correct total mark
  • we’ve entered your total mark correctly on our systems
  • any special consideration has been taken into account (if it was applied for before the exam).

You can request that we only perform the clerical check. This will cost less than having a full review of marking.

If your exam paper was marked using our onscreen marking platform, your work will be sent electronically to a senior examiner as soon as your school or college makes a request.

The senior examiner is able to review the marking of the exam paper online and, as soon as they submit their mark, your school or college will be notified of the outcome.

We aim to have the result of your review of marking back to you within 20 days.

We don't refund students or parents directly but you may be able to request a refund from your school or college if the outcome of your review of marking results in a change in your overall grade.

The refund policy for marking reviews is agreed jointly by the major UK awarding organisations.

If you're still not satisfied with the outcome of your review of marking, you can ask your centre to appeal on your behalf. Appeals do not normally involve reviewing your work again, but this will happen if there is evidence that the correct procedure wasn’t followed during the original review of marking.

Your centre has 30 calendar days after receiving the outcome of your review of marking to appeal. We can't process appeal requests after this deadline.

Find out more about appeals

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