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Support for Pearson Associates
Visit our new associate support hub
Key information and resources for Pearson Associates in schools, colleges and other institutions offering Pearson qualifications.
Regular opening times
Monday to Friday 8am-6pm
Weekends and bank holidays Closed
To support you in your roles this autumn, the Associate Helpdesk team will also be available during these additional dates/times
Saturday 13 November 9am - 6pm
Sunday 14 November 9am - 6pm
Saturday 20 November 9am - 6pm
Sunday 21 November 9am - 6pm
Saturday 27 November 9am - 6pm
Sunday 28 November 9am - 6pm
Saturday 04 December 9am - 6pm
Saturday 11 December 9am - 6pm
Accessing the Pearson Support Portal or Edexcel Gateway
If you are having any issues accessing or logging into the Pearson Support Portal or Edexcel Gateway, we have produced some troubleshooting guidance which should fix the problem or connect you to the Helpdesk team via an alternative route.
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.
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Subject advisor updates for teachers and tutors
Up-to-date information and support on specification changes, key dates and an array of subject-specific materials to support you in your teaching.