Pearson Associates
Recent communications to support you
Online versions of these communications have been made available for your convenience. You might not have been on the original send lists for some of these communications as they were targeted at Associates with specific contracts. Some of these online versions have been adapted to ensure they are suitable to a wider audience so may look different from what you may have previously received.
Updates to Travel, Expenses and Fees Guidelines
Accessing the Pearson Support Portal or Edexcel Gateway
If you are having any issues accessing or logging into the Pearson Support Portal or Edexcel Gateway, we have produced some troubleshooting guidance which should fix the problem or connect you to the Helpdesk team via an alternative route.
Access the Pearson Support Portal troubleshooting guidance (PDF | 96KB)
Access the Edexcel Gateway troubleshooting guidance (PDF | 96KB)
Regular opening hours
Monday to Friday 8am - 6pm
Weekends Closed
Bank/public Holidays Closed
Additional weekend support
To support you in your role, the Associate Helpdesk team will also be available
Saturday 5 Novemeber 9am - 6pm
Sunday 6 Novemeber 9am - 6pm
Saturday 12 Novemeber 9am - 6pm
Sunday 13 Novemeber 9am - 6pm
Saturday 5 Novemeber 9am - 6pm
Sunday 19 Novemeber 9am - 6pm
Saturday 20 Novemeber 9am - 6pm
Sunday 26 Novemeber 9am - 6pm
Saturday 27 Novemeber 9am - 6pm
Sunday 3 December 9am - 6pm
Saturday 4 December 9am - 6pm
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.
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Subject advisor updates for teachers and tutors
Up-to-date information and support on specification changes, key dates and an array of subject-specific materials to support you in your teaching.
