Pearson Associates
Pearson Support Portal Update
We have recently made some changes to the Pearson Support Portal and how you contact us. Guidance on the changes can be found in our recent communcation.
Pearson Support Portal Communication
Multi-Factor Authentication (MFA) reset requests
If you have changed the device you registered for Edexcel Gateway MFA or you are having any other issue accessing Edexcel Gateway and the Pearson Support Portal, complete the request form to let us know.
Access issues and MFA reset request form
Opening hours up to 22 December 2024
Monday to Friday 8am - 6pm
Weekends 9am - 5pm
Bank/public holidays Closed
Christmas opening hours
Monday 23 December 2024 8am - 6pm
Tuesday 24 December 2024 8am - 1pm
Wednesday 25 December 2024 Closed
Thursday 26 December 2024 Closed
Friday 27 December 2024 8am - 6pm
Saturday 28 December 2024 Closed
Sunday 29 December 2024 Closed
Monday 30 December 2024 8am - 6pm
Tuesday 31 December 2024 8am - 1pm
Wednesday 01 January 2025 Closed
Thursday 02 January 2025 8am - 6pm
Friday 03 January 2025 8am - 6pm
Saturday 04 January 2025 Closed
Sunday 05 January 2025 Closed
Opening hours from 06 January 2025
Monday to Friday 8am - 6pm
Weekends 9am - 5pm
Bank/public holidays Closed
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.