Pearson Associates
Pearson Support Portal Update
We have recently made some changes to the Pearson Support Portal and how you contact us. Guidance on the changes can be found in our recent communcation.
Pearson Support Portal Communication
Multi-Factor Authentication (MFA) reset requests
If you have changed the device you registered for Edexcel Gateway MFA or you are having any other issue accessing Edexcel Gateway and the Pearson Support Portal, complete the request form to let us know.
Access issues and MFA reset request form
Opening hours
Monday to Friday 8am - 8pm
Weekends 9am - 5pm
Bank/public holidays 9am - 5pm
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.