Recent communications to support you
Online versions of these communications have been made available for your convenience. You might not have been on the original send lists for some of these communications as they were targeted at Associates with specific contracts. Some of these online versions have been adapted to ensure they are suitable to a wider audience so may look different from what you may have previously received.
Accessing the Pearson Support Portal or Edexcel Gateway
If you are having any issues accessing or logging into the Pearson Support Portal or Edexcel Gateway, we have produced some troubleshooting guidance which should fix the problem or connect you to the Helpdesk team via an alternative route.
Regular opening hours
Monday to Friday 8am - 6pm
Bank Holidays Closed
Summer opening hours
To support you in your roles, from the 14 May until 24 July, the Associate Helpdesk team will be available
Monday to Friday 8am - 7pm
Weekends 9am - 6pm
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.
Sign up for newsletter updates
Subject advisor updates for teachers and tutors
Up-to-date information and support on specification changes, key dates and an array of subject-specific materials to support you in your teaching.