Pearson Associates
Using the Pearson Support Portal
We have provided some guidance and information on using the Pearson Support Portal and tips on the best ways to contact Pearson
Accessing the Pearson Support Portal or Edexcel Gateway
If you are having any issues accessing or logging into the Pearson Support Portal or Edexcel Gateway, we have produced some troubleshooting guidance which should fix the problem or connect you to the Helpdesk team via an alternative route.
Access the Pearson Support Portal troubleshooting guidance (PDF | 96KB)
Access the Edexcel Gateway troubleshooting guidance (PDF | 96KB)
Regular opening hours
Monday to Friday 8am - 6pm
Weekends Closed
Bank/public Holidays Closed
Opening hours
from 4 November to 10 December
Monday to Friday 8am - 6pm
Weekends 9am - 6pm
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.
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Subject advisor updates for teachers and tutors
Up-to-date information and support on specification changes, key dates and an array of subject-specific materials to support you in your teaching.
