Pearson Associates
Recent communications to support you
Online versions of these communications have been made available for your convenience. You might not have been on the original send lists for some of these communications as they were targeted at Associates with specific contracts. Some of these online versions have been adapted to ensure they are suitable to a wider audience so may look different from what you may have previously received.
Updates to Travel, Expenses and Fees Guidelines
Accessing the Pearson Support Portal or Edexcel Gateway
If you are having any issues accessing or logging into the Pearson Support Portal or Edexcel Gateway, we have produced some troubleshooting guidance which should fix the problem or connect you to the Helpdesk team via an alternative route.
Access the Pearson Support Portal troubleshooting guidance (PDF | 96KB)
Access the Edexcel Gateway troubleshooting guidance (PDF | 96KB)
Regular opening hours
Monday to Friday 8am - 6pm
Weekends Closed
Bank/public Holidays Closed
Additional opening hours
To suport you in your roles this series, the Associate Helpdesk team will also be available:
Saturday 21 January 9am - 6pm
Sunday 22 January 9am - 6pm
Saturday 28 January 9am - 6pm
Sunday 29 January 9am - 6pm
Saturday 04 February 9am - 6pm
Sunday 05 February 9am - 6pm
Saturday 11 February 9am - 6pm
Sunday 12 February 9am - 6pm
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.
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Subject advisor updates for teachers and tutors
Up-to-date information and support on specification changes, key dates and an array of subject-specific materials to support you in your teaching.
