Contact the Associate Helpdesk

We are pleased to let you know that we have now launched the Pearson Support Portal.

Read more

The Pearson Support Portal provides our Pearson Associate community an improved, centralised area to contact the Associate Helpdesk, which will replace the current contact us page.

To use the support portal as a Pearson Associate, please make sure that you have signed in with your Edexcel Gateway account. Once you have done this, you will be able to:

  • open a support case and contact us directly by phone, chat or message
  • receive email updates from us as we work to resolve your case (these emails will be sent from customersupport.reply@pearson.com - so please be sure to add that to your trusted email list).
  • track the progress of your support case within My Cases.

Access the Pearson Support Portal 

If you are unable to login when attempting to contact us through the Pearson Support Portal, please contact us on +44 (0) 800 169 9202 to raise this issue.

2019 Availability Opening hours

Christmas opening hours
Monday to Friday 8 a.m. to  6 p.m.
Monday 23 December 8 a.m. to  6 p.m.
Tuesday 24 December Closed
Wednesday 25 December Closed
Thursday 26 December Closed
Friday 27 December 8 a.m. to  6 p.m.
Monday 30 December 8 a.m. to  6 p.m.
Tuesday 31 December Closed
2020 Availability Opening hours
  Wednesday 1 January Closed
Monday to Friday 8 a.m. to  6 p.m.
Weekends & Bank Holidays Closed