Contact the Associate Helpdesk

We are pleased to let you know that we have now launched the Pearson Support Portal.

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The Pearson Support Portal provides our Pearson Associate community an improved, centralised area to contact the Associate Helpdesk, which will replace the current contact us page.

To use the support portal as a Pearson Associate, please make sure that you have signed in with your Edexcel Gateway account. Once you have done this, you will be able to:

  • open a support case and contact us directly by phone, chat or message
  • receive email updates from us as we work to resolve your case (these emails will be sent from - so please be sure to add that to your trusted email list).
  • track the progress of your support case within My Cases.

Access the Pearson Support Portal 

Due to the evolving COVID-19 (Coronavirus) situation, we are currently unable to take calls from Pearson Associates until further notice. If you are an Associate and you wish to get in contact with us, please visit the Pearson Support Portal and use the “Send us a message” or "Chat with an agent" function once you have raised your query by completing the form on this page. We will get back to you as soon as possible.

The UK Government has announced that UK schools will close this week and that exams will not be held in May and June. Given the challenging circumstances we all currently face, Pearson accepts this decision.

We are working around the clock with the Department for Education, Ofqual and the other awarding bodies to understand the detail of this decision and will share information with our learners and centres - and, of course, our Associate community as soon as we can.

This is an unprecedented situation and we understand that it could cause uncertainty and worry. We know, as Associates, you will have different contracts at different stages of work. We realise you will have many questions, some of which we are not able to answer at this present time. Please rest assured we will continue to contact you directly with further information or the latest news as it becomes available. To see the support we have available for schools, visit the Pearson COVID-19 update.

Thank you for your patience and ongoing support during this time.

2020 Availability Opening hours

4 February onwards
Monday to Friday 8 a.m. to  6 p.m.
Weekends and Bank Holidays Closed