Contact the Associate Helpdesk

We are pleased to let you know that we have now launched the Pearson Support Portal.

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The Pearson Support Portal provides our Pearson Associate community an improved, centralised area to contact the Associate Helpdesk, which will replace the current contact us page.

To use the support portal as a Pearson Associate, please make sure that you have signed in with your Edexcel Gateway account. Once you have done this, you will be able to:

  • open a support case and contact us directly by phone, chat or message
  • receive email updates from us as we work to resolve your case (these emails will be sent from customersupport.reply@pearson.com - so please be sure to add that to your trusted email list).
  • track the progress of your support case within My Cases.

Access the Pearson Support Portal 

2019 Availability Opening hours
Present - 10 Nov Monday to Friday 08:00 - 18:00
  Weekends and Bank Holidays Closed
11 Nov - 1 Dec Monday to Friday 08:00 - 18:00
  Weekends 09:00 - 18:00
2 Dec onwards Monday to Friday 08:00 - 18:00
  Weekends and Bank Holidays Closed

If you are unable to login when attempting to contact us through the Pearson Support Portal, please contact us on +44 (0) 800 169 9202 to raise this issue.