Certificate services

• Standard replacement certificate UK delivery - £57
• Standard replacement certificate International delivery - £77
• Priority replacement certificate UK delivery - £77
• Priority replacement certificate International delivery - £98
• Customised letter UK delivery - £113
• Customised letter International delivery - £134
• Additional copies and delivery addresses will be charged in addition and total cost will be displayed upon checkout

We only give a partial refund of £20 (plus courier fees where applicable) if you decide to cancel after your application is in process or if we are unable to provide you with a replacement certificate.

The refund is made to the card used to make payment (if the application was made within six months).

Debit/credit card details are deleted from the payment module after six months, so any refunds made after this time may take longer to process and we will require bank details.

• The priority fee for fast-tracking an application is non-refundable
• No refund is possible if the results are not suitable (in format or content) for your purposes
• We do not issue refunds or partial refunds if applications take longer than the estimated time frames.

If you decide that you no longer want us to process your application, please contact us as soon as possible via our Student Services. 

Once we’ve begun processing your application, we'll only issue a partial refund of £20 (plus any courier fees) if you decide you no longer require the service.

Any applications over a year old are deleted from our systems to comply with Pearson’s privacy policies. We are unable to refund any application over a year old as we are unable to determine the application status.

Payment for this service is by debit or credit card and you pre-authorise this amount on your card when you apply online.

It is highly advised that you use a laptop or desktop PC to apply/pay.

If you encounter any issues during the payment process, please contact us via our Student Services. 

All identification documents must be in English, and your image/document format must be a JPG, JPEG, PNG or PDF. 

If you are applying for a replacement certificate on your own behalf, we only require a form of identification that shows your full name and date of birth.

If you have had a legal change in name, we will require you to provide either a Marriage Certificate, Deed Poll or DBS check.

If you are someone that is applying on behalf of a learner, (this includes family members) we will require the following documents from the learner: two forms of identification and a completed and signed consent form.

The first form of identification can be a:

• passport
• driver’s licence
• identity card
• resident permit (must show both front and back of card)
• birth certificate
  

The additional form of identification can be a:

• bank statement dated within the last 3 months
• utility bill (not mobile phone bill) dated within the last 3 months
• a headed letter from your Doctor, GP or Hospital dated within the last 3 months
• proof of age card
  

For any third-party that is not the learner, we will require a completed and signed consent form from the learner. The consent form can be found within the application form.