Learners and parents
We are here to support learners and parents, and ensure that their experience is a positive one.
If you need to ask a question or raise a complaint, this page provides information on how to do this.
When to contact your school, college or learning provider first
We want to help you as much as possible but some questions or complaints may need to be raised with your school, college or learning provider.
If you’re unhappy with the way your teacher is delivering a Pearson qualification, or with a decision that’s been made by your school, college or learning provider, you need to give them the opportunity to investigate and respond to your concerns before getting in touch with us.
Please note that once a learner has exhausted a centre’s complaints procedure, there will only be certain matters Pearson can then assist with. We cannot assist with matters which are between the centre and learner, for example, fee disputes.
Contacting Pearson with feedback and complaints
If you’d like to give us your feedback or you’re unhappy with the service, you can access our customer portal and select ‘File a complaint’ in the issue type.
You can also use the customer portal to get in touch if you feel your school, college or learning provider has failed to follow its own procedure or you've exhausted their internal complaints process and you're still unhappy with the outcome.