FAQs for all students
Past exam papers for the qualifications Pearson offer can be downloaded from the past papers webpage.
Please note: some exam materials are not available for download, these are indicated by a padlock icon. These are recent exams and are only available to be downloaded by teachers, to be used as mock exams for the first nine months after an examination has been sat. After nine months, the papers will become available for anyone to download.
You can request a replacement document from Pearson. This official document outlines your achievements within the qualification and is recognised by employers and education centres as a valid document.
Please note: this document is different from a Student Result slip, which is only available from your school or college.
Our standard service aims to provide an official document to replace your original certificate in 20 working days. For an additional fee, you can request a priority service for a dispatch within five working days. This service is only available for academic qualifications awarded after 1996.
If we don't find your results, we will provide a partial refund of £20. The rest of the replacement certificate fee will go towards the initial search and administration costs.
We can send an official document as official confirmation of your results to a third party. Select our Documents for third parties standard service on our online form and we’ll send the documentation to your required destination.
Our standard service aims to provide an official document to replace your original certificate in 20 working days. For an additional fee you can request a priority service for a dispatch within five working days. This service is only available for academic qualifications awarded after 1996.
To track your replacement certificate application, visit our tracking page. You will have received a tracking code in the confirmation email of your application.
If you haven't received a confirmation email:
- check your spam folder
- check you entered the correct email address on your application
- on the tracking page, enter the tracking number of your replacement certificate application in the text box underneath 'Check status of request' and click on the 'Go' button. The current status of your request is displayed.
If you can't find your tracking code, contact us using the link below.
If you need your application to be processed sooner than the standard 20 working days, you can apply for fast-track service (includes an additional fee) by contacting us using the link below. The fast-track service will aim to deliver your request within five working days and is only available for academic qualifications completed in January 1996 or later.
Specifications for the qualifications Pearson offer can be downloaded. To do this:
- Click the link below.
- Select the subject of the specification you wish to view.
- Select the qualification type and level from the right-hand side of the page.
FAQs for private candidates
The JCQ provide a list to help private candidates locate their nearest examination centre in the UK.
Click the link below for further information.
In order to find a Pearson centre outside the UK where you can sit an exam, please select the link below and complete the search fields to find details of Pearson-approved centres.
If you're unhappy with your results or think your assessment has been marked incorrectly, there are several options available to you. See our post-results services page to see what services we offer.
Please note: it is not possible for a paper to be remarked. Instead, post-results services can review the marking of a paper. A senior examiner will check your paper against the mark scheme and perform a clerical check, ensuring everything you have written has been marked and your marks have been entered into the system correctly.
Private candidates, who wish to request post-results services, can request this from the centre where you sat your examination. Alternatively, you can request post-results services directly through Pearson by contacting us using the link below.