New apprenticeships Healthcare Support Worker (L2)

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About this role

This apprenticeship is for anyone wanting to work as a Healthcare Support Worker who wants to provide treatment and care for patients. Healthcare support workers work in a range of settings e.g. outpatients, A&E and community.

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We provide a clear learning programme to take apprentices from entry through to the gateway for end-point assessment.

You can use our on-programme offer regardless of whether you are using Pearson as your end-point assessment organisation or not.


In order to meet the apprenticeship standard apprentices will be required to hold or achieve:

  • Minimum of Level 1 English and attempt Level 2 English
  • Minimum of Level 2 maths and attempt Level 2 maths
  • Complete the 15 standards required by the Care Quality Commission
  • Any qualification that covers the knowledge, skills and behaviours set out in the standard

There are existing optional qualifications that have been mapped to show coverage of the apprenticeship standard.

Pearson BTEC Level 2 Diploma in Care

Mapping to on-programme assessment
We’ve mapped regulated qualifications to those assessment criteria, making it easy for you to design a unitised learning programme.


As both a vocational and academic awarding organisation, we can offer a wide range of English and maths qualifications in line with your standards’ requirements from Functional Skills through to GCSEs.


English and maths resources
We have a wide range of resources and useful tools to complement your programme, including assessment tools, podcasts and training events.

Find out more 


End-point assessment

End-point assessment

As an ESFA-approved Assessment Organisation, we provide a full range of assessment services, resources and support from our experienced EPA team to equip you and your learners with the diverse requirements of the apprenticeship standards.

You can use Pearson as your end-point assessment organisation, regardless of whether you choose to use our on-programme offer or not.

The Institute for Apprenticeships and Technical Education has announced Covid-19 temporary discretions for the three healthcare standards including this one. These agreed temporary discretions relate specifically to the observation assessment. Please see the guidance below:

Specifications and resources

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There are three components that make up end-point assessment:

  • A multiple choice test
  • An observation of practice
  • Review of portfolio of evidence and an interview

Each component of end-point assessment is graded. Apprentices will also receive a grade for the overall end-point assessment. This will be Pass/Merit/Distinction.

Multiple choice test
The multiple choice test will be designed to cover all the knowledge requirements within the standard. Apprentices will have 60 minutes to answer 60 one mark questions, covering the following areas:

  • Communication
  • Health Interventions
  • Personal and People Development
  • Health, Safety and Security
  • Equality and Diversity

The test will be graded Fail/Pass/Merit/Distinction based on the number of marks achieved.

Observation of practice
The Independent Assessor will spend a minimum of 90 minutes observing the apprentice during their normal course of work in their normal workplace. The Independent Assessor will be observing the apprentice on:

  • Communicating effectively and handling information
  • Demonstrating person centred care and support
  • Treating people with dignity, respecting individual’s diversity, beliefs, culture, values, needs, privacy and preferences
  • Showing respect and empathy for those they work with; having the courage to challenge areas of concern, be adaptable, reliable and consistent
  • Working to best practice in carrying out delegated clinical duties
  • Showing discretion and self-awareness
  • Working as part of a team, seeking help and guidance when they are not sure
  • Maintaining a safe and healthy working environment
  • Using a range of techniques for infection prevention and control including waste management, hand wash and the use of Personal Protective Equipment (PPE)
  • Moving and positioning individuals, equipment and other items safely

The observation is ungraded above a pass.

Review of portfolio of evidence and interview
The interview will be between the Independent Assessor and the apprentice and will last for a minimum of 30 minutes. The purpose of the interview is to enable the apprentice to further showcase their knowledge, skills and behaviours from across the Standard.

This element will be graded Fail/Pass/Merit/Distinction.

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There are two components that make up end-point assessment:

  • Assessment method 1 - observation of practice with questions:
    • fail
    • pass
  • Assessment method 2 - professional discussion underpinned by a portfolio of evidence:
    • fail
    • pass
    • distinction

The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:

  • fail
  • pass
  • distinction

Our range of EPA resources such as EPA specification, additional resources document and practice knowledge test are designed to enhance learners’ knowledge and/or hone essential skills required.

They are available to our customers who have signed up to Pearson EPA and include information on:

  • Structure
  • Grading
  • Gateway requirements
  • Assessment content
  • Evidence requirement for each component

We have designed a step-by-step guide, with signposts to our key supporting information, resources and services available at every stage of the process.

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End-point assessment - Health and Science

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Digital credentials

Apprentices who achieve their End-point Assessment for this standard will be invited to claim their Credly digital badge.

Find out more


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