New apprenticeships Operations / Departmental Manager (L5)

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About the role

The Operations / Departmental Manager apprenticeship will require apprentices to manage teams and/or projects, and have responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.

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This apprenticeship standard will typically take a minimum of 24 months to complete, although the exact duration will be dependent on the previous experience of the individual. It is applicable to professional managers from all sectors - the private, public or third sector - and all sizes of organisation.




We provide a clear learning programme to take apprentices from entry through to the gateway for end-point assessment.

You can use our on-programme offer regardless of whether you are using Pearson as your end-point assessment organisation or not.


Apprentices must achieve a minimum of Level 2 English and Level 2 maths

There are standard-specific optional qualifications available which are designed to support both off-the-job and on-the-job training and development of apprentices on the apprenticeship standard:

Pearson BTEC Level 5 Certificate for Managers and Leaders

Pearson BTEC Level 5 Diploma for Managers and Leaders

There is also an existing optional qualification that has been mapped to show coverage of the apprenticeship standard.

Pearson BTEC Level 5 Higher National Diploma in Business

As both a vocational and academic awarding organisation, we can offer a wide range of English and maths qualifications in line with your standards’ requirements from Functional Skills through to GCSEs.


We have a wide range of resources and useful tools to complement your programme, including assessment tools, podcasts and training events.

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End-point assessment

End-point assessment

As an ESFA-approved Assessment Organisation, we provide a full range of assessment services and support from our experienced EPA team to equip you and your learners with the diverse requirements of the apprenticeship standards.

You can use Pearson as your end-point assessment organisation, regardless of whether you choose to use our on-programme offer or not.


The end-point assessment is made up of five components:

  • Knowledge test
  • Portfolio of Evidence
  • Competency Based Interview
  • Project Presentation/Question and Answer Session
  • Professional Distinction

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The end-point assessment is made up of two components:

  • Professional discussion, underpinned by a portfolio of evidence
  • Project proposal, presentation and questioning

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Operations and Departmental Manager Apprenticeship Standard EPA plan changes

The Institute for Apprenticeships and Technical Education (IfATE) have published a new version 3 of the assessment plan for the Operations and Departmental Manager Standard - ST0385/AP03.

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We have designed a step-by-step guide, with signposts to our key supporting information, resources and services available at every stage of the process.

End-point assessment -  Business and administration

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