Apprentices who achieve their End-point Assessment for this standard will be invited to claim their Credly digital badge.
Apprenticeship Standards Customer Service Specialist (L3)
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About the role
This level 3 apprenticeship standard is designed as a minimum 15 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in a Customer Service Specialist Standard role.
Apprentices will develop a specialist set of skills, knowledge and behaviours that can be applied in many types of environments including contact centres, retail, webchat, service industry or any customer service point within an organisation. They will be advocates of Customer Service and act as a referral point for dealing with complex or technical customer requests, complaints, and queries and an escalation point for complicated or ongoing customer problems.
This role requires the apprentice to demonstrate expertise in the organisations products and/or services and sharing knowledge with wider teams and colleagues. They will gather and analyse customer information and data that influences change and improvements in service, utilising both organisational and generic IT systems to carry out the role, with an awareness of other digital technologies.
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On-programme
We provide a clear learning programme to take apprentices from entry through to the gateway for end-point assessment.
You can use our on-programme offer regardless of whether you are using Pearson as your end-point assessment organisation or not.
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End-point assessment
End-point assessment
As an ESFA-approved Assessment Organisation, we provide a full range of assessment services, resources and support from our experienced EPA team to equip you and your learners with the diverse requirements of the apprenticeship standards.
You can use Pearson as your end-point assessment organisation, regardless of whether you choose to use our on-programme offer or not.
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