BTEC Specialist and Professional qualifications Customer Service Specialists (L3)

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Specification

Specification - Pearson BTEC Level 3 Certificate and Diploma for Customer Service Specialists
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The Pearson BTEC Level 3 Certificate for Customer Service Specialists is designed to support the off-the-job training and development of learners on the Customer Service Specialist apprenticeship programme, by helping them to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service specialist job role.

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Specification

Specification - Pearson BTEC Level 3 Certificate and Diploma for Customer Service Specialists
Download PDF | 852.4 KB

The Pearson BTEC Level 3 Diploma for Customer Service Specialists extends on the learning from the certificate size qualification to include the development of practical work-based skills and behaviours. It is designed to support both the off the-job and on-the-job training and development of learners on the Customer Service Specialist apprenticeship programme.

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Accreditation

Certificate

Qualification type: BTEC Specialist qualification
Qualification title: Pearson BTEC Level 3 Certificate for Customer Service Specialists
Level: Level 3
Accreditation status: Accredited
Guided Learning Hours (GLH): 143
Total Qualification Time (TQT): 221
Qualification number (QN): 603/5449/5
Availability: UK and international
First teaching: 01 February 2020
Review date: 31 December 2024

Diploma

Qualification type: BTEC Specialist qualification
Qualification title: Pearson BTEC Level 3 Diploma for Customer Service Specialists
Level: Level 3
Accreditation status: Accredited
Guided Learning Hours (GLH): 243
Total Qualification Time (TQT): 402
Qualification number (QN): 603/5450/1
Availability: UK and international
First teaching: 01 February 2020
Review date: 31 December 2024

Qualifications
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