Candidates must log into the Assessment Player at the start time communicated by your school or centre. 

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Note, arriving late may impact whether a candidate will be allowed to sit an exam.  
 
Any approved access arrangements, such as extra time or supervised rest breaks will be applied to candidates accounts prior to the start of any assessment.  
 
Once exam set up is complete, everybody besides the candidate must leave the room. The invigilator will advise the candidate when they may start the exam. 

During the exam

  • A trained Pearson invigilator will connect to you via the chat box 
  • Assistance with technical issues should be request from the invigilator, or via the Remote Invigilation Customer Support mentioned below
  • Do not use the question mark icon for technical support. This will redirect you back to your school/centre. 

If your internet connection drops, follow these steps:  

  1. The student should call for the support of their parent/guardian to alert them to the issue 
  2. The student must remain in exam conditions and continue to complete the examination
  3. The parent/guardian must immediately contact us on the helpline below for guidance on the process to follow until connectivity is restored. 

Exam day support 

If you need confirmation of your login details, please contact your school or centre. Our Customer Service team cannot issue login details for high stakes exams directly to candidates via telephone or email. 
 
During examinations the helpline is available Monday to Friday from 08:00am to 17:00pm UK time on +44 (0) 203 980 5656. If you need support outside of these ours, please contact Remote Invigilation Customer Support. (insert form link)

After the exam

Once the exam timer has come to an end, students may call their parent/guardian to support them with the answer submission process. This process various between onscreen and paper-based exams.  
 
The invigilator will confirm when candidates may click 'End Exam' to close the session. 

Need help? 

Your school or exam centre is always your first point of contact, as they can confirm entries, start times, access arrangements and how the Remote Invigilation Service applies to you. If you still need additional support, or would like clarification about how the service works, our Remote Invigilation Customer Support team is here to help.

Contact Remote Invigilation Customer Support