Telecoms Field Operative (L2) | Pearson qualifications

Apprenticeship Standards Telecoms Field Operative (L2)

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About the role

This apprenticeship standard is designed as a minimum 15 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work as a Telecoms Field Operative.

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The broad purpose of a Telecoms Field Operative is to build, provide or repair telecom services for commercial or residential customers on the UK's National Telecom Access Network. Working on the copper and fibre connections to 4G & 5G services, homes and businesses from the local telephone exchanges.

An employee in this occupation will be responsible for maintaining, repairing, upgrading, protecting and installing telecoms services on the UK’s National Telecom Access Network. This field-based role will require the individual to work under supervision, alone or as part of a team as required.




We provide a clear learning programme to take apprentices from entry through to the gateway for end-point assessment.

You can use our on-programme offer regardless of whether you are using Pearson as your end-point assessment organisation or not.


In order to meet the apprenticeship standard apprentices will be required to hold or achieve:

  • Minimum of Level 1 English and attempt Level 2 English
  • Minimum of Level 1 maths and attempt Level 2 maths.

Apprentices without English and mathematics at Level 1 will need to achieve this and those without Level 2 will need to take the tests for Level 2 prior to taking the EPA.

For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and mathematics minimum requirement is Entry Level 3 and British Sign Language qualifications are an alternative to English qualifications for those for whom this is their primary language.

As both a vocational and academic awarding organisation, we can offer a wide range of English and maths qualifications in line with your standards’ requirements from Functional Skills through to GCSEs.


English and maths resources
We have a wide range of resources and useful tools to complement your programme, including assessment tools, podcasts and training events.

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End-point assessment

End-point assessment

As an ESFA-approved Assessment Organisation, we provide a full range of assessment services, resources and support from our experienced EPA team to equip you and your learners with the diverse requirements of the apprenticeship standards.

You can use Pearson as your end-point assessment organisation, regardless of whether you choose to use our on-programme offer or not.

Specifications and resources

The end-point assessment is made up of three components:

  • Practial demonstration
  • Professional discussion
  • Knowledge test

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Practical demonstration

Apprentices will be observed directly by an independent assessor completing a practical demonstration in a simulated environment consisting of 3 separate tasks in which they will demonstrate the knowledge, skills and behaviours assigned to this method. The tasks are defined as:

  • Correct identification of telecoms cables
  • Installation of a new telecoms component
  • Fault-finding on the telecoms network

Professional discussion
The professional discussion will be appropriately structured to draw out the best of the apprentice’s competence and excellence and cover the knowledge, skills and behaviours assigned to this assessment method. It will involve questions that will focus on analysis of given scenarios, coverage of prior learning or activity and problem solving. Apprentices can refer to and illustrate their answers with evidence from a portfolio of evidence, however the portfolio is not directly assessed.

Knowledge test
The knowledge test will consist of 30 questions hosted on the Pearson Onscreen Platform. It will consist of multiple-choice questions and be based upon the knowledge, skills and behaviours mapped to this method.

Our range of EPA resources such as EPA specification, additional resources document and practice knowledge test are designed to enhance learners’ knowledge and/or hone essential skills required.

They are available to our customers who have signed up to Pearson EPA and include information on:

  • Structure
  • Grading
  • Gateway requirements
  • Assessment content
  • Evidence requirement for each component

We have designed a step-by-step guide, with signposts to our key supporting information, resources and services available at every stage of the process.

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Digital credentials

Apprentices who achieve their End-point Assessment for this standard will be invited to claim their Credly digital badge.

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Training and support

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Become and independent end-point assessor

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