Sales, Marketing and Procurement Sector

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Apprentices choosing to work in Sales, Marketing and Procurement will develop skills, knowledge and behaviours that can be applied in a range of situations such as contact centres, retail, webchat, service industry or any customer service point within an organisation. They may be the first point of contact and work in any sector or organisation type, their actions can influence the customer experience and the customer’s satisfaction with the organisation.

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We’ve worked closely with industry experts to develop our apprenticeship offer to ensure you can deliver apprenticeship programmes that reflect the latest industry best practices.

Standards included
Standard Level Assessment
Retailer Level 2 On-programme only*
Customer Service Practitioner Level 2 EPA
Customer Service Specialist Level 3 EPA
Multi-channel Marketer Level 3 EPA

You can use Pearson as your end-point assessment organisation (EPAO) regardless of whether you choose to use our on-programme offer.

*No EPA available, see standard page for further details of any optional or mandatory qualificiations available.

See also

Range of EPAs available within our Digital EPA portfolio that may also be of interest including:

Level 3 Digital Marketer

 

Apprenticeship standards and End-point Assessments (EPAs)

We’ll provide the expert knowledge, EPA resources and services you'll need at every stage of the process, so you can focus on supporting your apprentices. Our apprenticeship standards programmes are broken down into two distinct areas:
On-programme learning
End-point Assessment (EPA)