Edexcel Online and Multi-Factor Authentication
This update provides information about Edexcel Online and Multi-Factor Authentication to ensure teachers are able to access the documents and systems they require over the summer results period.
Multi-factor Authentication
On 19 June 2023 we wrote to all registered Edexcel Online account holders, advising that we had introduced Multi-Factor Authentication (MFA) as an additional layer of security to help protect your centre and learner data.
While a lot of users have now accessed Edexcel Online (EOL) and successfully gone through the MFA process, we are aware that other users may not use EOL and other related systems on a regular basis, and the next time they try and log in is on a learner results day.
To make your results days as easy as possible, if you are a user that will need to access any of the following systems during the summer results period, please log into these now to check you can access them successfully:
You can find additional support for multi-factor authentication in our dedicated customer support article: Accessing Pearson Services Using Multi-Factor Authentication (MFA). We also have these troubleshooting steps.
If you need support with this between now and the results period please get in touch through the support portal.
Subject advisor
Susan Currey
Citizenship
