Certification

Once a learner has completed all qualification aims, you can report their results to us by claiming a certificate. Claiming units of a qualification can be done using Edexcel Online. 

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Our user guides below will tell you more about claiming certificates and our certificate dispatch service levels.

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Top FAQs for certification

When will I receive my certificates?

We make eligibility checks on a Tuesday and Friday evening and all candidates who pass the eligibility check will have their certificates printed the following morning. The certificates are then collected by Royal Mail and will be delivered within 10 working days.
I have lost my learner's certificate. How do I order a replacement?

Please email wblcustomerservices@pearson.com with details of the candidate for whom you need a replacement certificate, including their registration number. There may be a charge for this service.
I have claimed the wrong unit for a candidate. How can I change it?

If a certificate has been issued, you should return it to your account specialist along with a covering letter to request the change. If a certificate hasn’t been issued, please email wblcustomerservices@pearson.com to request the change.