Pearson Associates
Pearson Support Portal Update
We have recently made some changes to the Pearson Support Portal and how you contact us. Guidance on the changes can be found in our recent communcation.
Pearson Support Portal Communication
Multi-Factor Authentication (MFA) reset requests
If you have changed the device you registered for Edexcel Gateway MFA or you are having any other issue accessing Edexcel Gateway and the Pearson Support Portal, complete the request form to let us know.
Access issues and MFA reset request form
Opening hours
Saturday 20 December 2025 8am - 4pm
Sunday 21 December 2025 8am - 4pm
Monday 22 December 2025 8am - 5pm
Tuesday 23 December 2025 8am - 5pm
Wednesday 24 December 2025 8am - 12pm
Thursday 25 December 2025 Closed
Friday 26 December 2025 Closed
Saturday 27 December 2025 Closed
Sunday 28 December 2025 Closed
Monday 29 December 2025 8am - 5pm
Tuesday 30 December 2025 8am - 5pm
Wednesday 31 December 2025 8am - 12pm
Thursday 01 January 2026 Closed
Friday 02 January 2026 8am - 7pm
Saturday 03 January 2026 Closed
Sunday 04 January 2026 Closed
Monday 05 January 2026 8am - 7pm
Tuesday 06 January 2026 8am - 7pm
Wednesday 07 January 2026 8am - 7pm
Thursday 08 January 2026 8am - 7pm
Friday 09 January 2026 8am - 7pm
Saturday 10 January 2026 8am - 5pm
Sunday 11 January 2026 8am - 5pm
Complaints and feedback
We welcome your feedback, which helps us to improve the products and services we provide. We know that sometimes things go wrong but, if they do, we want to try to stop them from happening again.