SVQ and competence-based qualifications Customer Service (L6) - first teaching from 2016

Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 3 (SCQF level 6). This work-based qualification is aimed at learners who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of customer service given, and who may be in charge of their own department or team.