Scottish Vocational Qualifications (SVQs) | Customer Service (L6) | Pearson qualifications

SVQ and competence-based qualifications Customer Service (L6) - first teaching from 2016

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  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 3 (SCQF level 6). This work-based qualification is aimed at learners who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of customer service given, and who may be in charge of their own department or team.
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SVQ 3 in Customer Service at SCQF Level 6 specification
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Qualification type:
Scottish Vocational Qualification (SVQ)
Qualification title:
SVQ 3 in Customer Service at SCQF Level 6
SCQF Level 6
Accreditation status:
Programme ID:
APS code:
GL01 23
First teaching:
Last registration:
  • 29 February 2020
Final certification:
  • 29 February 2024

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