Specification

SVQ and competence-based qualifications Customer Service (L6) - first teaching from 2016

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Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 3 (SCQF level 6). This work-based qualification is aimed at learners who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of customer service given, and who may be in charge of their own department or team.

SVQ and competence-based qualifications Customer Service (L6) - first teaching from 2016

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SVQ and competence-based qualifications Customer Service (L6) - first teaching from 2016

See also

On this page

Specification

Course materials

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Qualifications

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