New Apprenticeships Information Communication Technician (L3)

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This apprenticeship standard is designed as a typically 18 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in a information communication technician role.

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The role of the Information Communication Technician is to deliver the efficient operation and control of an organisation’s IT and/or Telecommunications infrastructure including information systems needs (comprising physical or virtual hardware, software, network services and data storage). This will take place either on-premises or to end-users provisioned as cloud services.

This apprenticeship comprises of core occupational duties of an Information Communication Technician, and the option for apprentices to specialise in one of three roles:

  1. Support Technician: Is a desk-based role resolving system user queries and resolving faults in a helpdesk environment.
  2. Network Technician: Is usually a desk-based role but may involve visits to client’s premises to install and or resolve network services.
  3. Digital Communications Technician: Is a desk or field-based role resolving faults and issues with communications systems.

Mandatory requirement

In order to meet the apprenticeship standard apprentices will be required to hold or achieve:

  • Achieve a minimum of Level 2 Maths and Level 2 English

English and Maths

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

For those with an education, health and care plan or a legacy statement the apprenticeship’s English and maths minimum requirement is Entry Level 3 and British Sign Language qualification is an alternative to English qualifications for whom this is their primary language.

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