BTEC Specialist qualifications Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (L2)

  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here you’ll find support for teaching and studying the BTEC Specialist level 2 qualifications in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism. This qualification, which help boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

This course provides an introduction to customer service in the hospitality, leisure, travel and tourism sector for staff engaging with internal and/or external customers.

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Specification

Specification

BTEC Level 2 Principles of Customer Service in Hospitality, Leisure, Travel and Tourism specification
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Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Level 2 Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism
Level:
Level 2
Accreditation status:
Accredited
Guided Learning Hours (GLH):
10
Credits:
1
Total Qualification Time (TQT):
10
Qualification number (QN):
500/6272/4
Availability:
UK and international
First teaching:
2009
Last registration:
  • 30 April 2018
Final certification:
  • 31 December 2020

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Studying this specification

If you work or want to work in hospitality, leisure, travel and tourism in a role where you engage with internal or external customers, this qualification will give you an introduction to customer service in the sector. It will help you to reflect on how your own behaviour, communication and attitude can affect the quality of customer service you deliver.

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