Here you’ll find support for teaching and studying the Level 2 BTEC Specialist Award in Meeting the Requirements of Customers with Specific Needs in Hospitality, Leisure, Travel and Tourism. This qualification, accredited on the Qualifications and Credit Framework (QCF), helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.
This course provides an introduction to identifying and meeting the needs and expectations of customers, including improving services and accessibility for people with disabilities.
