Here you’ll find support for teaching and studying the Level 2 BTEC Specialist Award in Cultural Awareness in Customer Service for Hospitality, Leisure, Travel and Tourism. This qualification, accredited on the Qualifications and Credit Framework (QCF), helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.
This course provides an introduction to cultural awareness and communicating with visitors and colleagues from a range of cultural backgrounds, for those working or planning to work in the sector.
