BTEC Specialist qualifications Principles of Working in Customer Service (L2)

Here you’ll find support for teaching and studying the Level 2 BTEC Specialist Certificate in Principles of Working in Customer Service. This qualification helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

Units offered include customer service principles and delivery, how to handle customer problems, employee rights and responsibilities, personal development, and health and safety at work.

Read more
Specification

Specification

BTEC Level 2 Extended Certificate in Principles of Working in Customer Service specification
Download PDF | 938.6 KB
Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Level 2 Extended Certificate in Principles of Working in Customer Service
Level:
Level 2
Accreditation status:
Accredited
Guided Learning Hours (GLH):
167-184
Credits:
21
Qualification number (QN):
601/6889/4
Availability:
UK and international
First teaching:
2015
Review date:
  • 31 August 2020 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.

Support for

User tabs

News and updates

Loading

{{newsItems.description}}

What are BTEC Specialist qualifications?

The BTEC Specialist suite includes hundreds of work-related qualifications from level 1 to level 3. By giving you the valuable skills, knowledge and understanding wanted in the workplace, they give you the opportunity to enhance your employability and progress in your chosen career.

Contact us

What do you think?
Close