BTEC Specialist qualifications Principles of Customer Service (L2) - 2015
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Here you’ll find support for teaching and studying BTEC Specialist level 2 qualifications in Principles of Customer Service. These qualifications which help boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.
Units offered include customer service principles, understanding customer service delivery, and communicating with customers.
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Specification
Specification
- Qualification type:
- BTEC Specialist qualification
- Qualification title:
- Pearson BTEC Level 2 Award in Principles of Customer Service
- Level:
- Level 2
- Accreditation status:
- Accredited
- Guided Learning Hours (GLH):
- 54
- Credits:
- 7
- Total Qualification Time (TQT):
- 70
- Qualification number (QN):
- 601/5358/1
- Availability:
- UK and international
- First teaching:
- 2015
- Review date:
-
- Sun Dec 31 14:46:00 UTC 2023 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
- Qualification type:
- BTEC Specialist qualification
- Qualification title:
- Pearson BTEC Level 2 Certificate in Principles of Customer Service
- Level:
- Level 2
- Accreditation status:
- Accredited
- Guided Learning Hours (GLH):
- 112
- Credits:
- 15
- Total Qualification Time (TQT):
- 150
- Qualification number (QN):
- 601/5359/3
- Availability:
- UK and international
- First teaching:
- 2015
- Review date:
-
- Sun Dec 31 12:38:00 UTC 2023 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
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