BTEC Specialist qualifications Principles of Customer Service (E3) - 2015

Here you’ll find support for teaching and studying BTEC Specialist Entry 3 qualifications in Principles of Customer Service. These qualifications which help boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

Units offered include introduction to working in a customer service role, understanding customer service, and understanding how to deal with customers’ requests, queries and problems.

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Specification

Specification

BTEC Entry Level Award in Principles of Customer Service specification
Download PDF | 534.5 KB
Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Entry Level Award in Principles of Customer Service
Level:
Entry Level 3
Accreditation status:
Accredited
Guided Learning Hours (GLH):
52
Credits:
6
Total Qualification Time (TQT):
60
Qualification number (QN):
601/5305/2
Availability:
UK and international
First teaching:
2015
Review date:
  • 31 August 2020 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.

BTEC Entry Level Certificate in Principles of Customer Service specification
Download PDF | 534.5 KB
Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Entry Level Certificate in Principles of Customer Service
Level:
Entry Level 3
Accreditation status:
Accredited
Guided Learning Hours (GLH):
122
Credits:
13
Total Qualification Time (TQT):
130
Qualification number (QN):
601/5306/4
Availability:
UK and international
First teaching:
2015
Review date:
  • 31 August 2020 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.

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What are BTEC Specialist qualifications?

The BTEC Specialist suite includes hundreds of work-related qualifications from level 1 to level 3. By giving you the valuable skills, knowledge and understanding wanted in the workplace, they give you the opportunity to enhance your employability and progress in your chosen career.

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