BTEC Specialist qualifications Contact Centre Operations (L3)

Here you’ll find support for teaching and studying the Level 3 BTEC Specialist Certificate in Contact Centre Operations. This qualification which helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

Units offered include principles of personal and organisational effectiveness, performance management, and resource planning in a contact centre.

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Specification

Specification

BTEC Level 3 Certificate in Contact Centre Operations specification
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Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Level 3 Certificate in Contact Centre Operations
Level:
Level 3
Accreditation status:
Accredited
Guided Learning Hours (GLH):
106
Credits:
16
Total Qualification Time (TQT):
160
Qualification number (QN):
600/1636/X
Availability:
UK and international
First teaching:
2011
Review date:
  • 31 March 2019 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.

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What are BTEC Specialist qualifications?

The BTEC Specialist suite includes hundreds of work-related qualifications from level 1 to level 3. By giving you the valuable skills, knowledge and understanding wanted in the workplace, they give you the opportunity to enhance your employability and progress in your chosen career.

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