BTEC Specialist | Contact Centre Operations (L3) | Pearson qualifications

BTEC Specialist qualifications Contact Centre Operations (L3)

{{specBanner.title}} {{specBanner.summary}} {{specBanner.cta}}
  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here you’ll find support for teaching and studying the Level 3 BTEC Specialist Certificate in Contact Centre Operations. This qualification which helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

Units offered include principles of personal and organisational effectiveness, performance management, and resource planning in a contact centre.

Read more


BTEC Level 3 Certificate in Contact Centre Operations specification
Download PDF | 1010.1 KB
Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Level 3 Certificate in Contact Centre Operations
Level 3
Accreditation status:
Guided Learning Hours (GLH):
Total Qualification Time (TQT):
Qualification number (QN):
UK and international
Last registration:
  • 31 August 2021
Final certification:
  • 31 August 2024

Support for

User tabs

Contact the Customer Service team

Call us :
UK: 0344 463 2825

What are BTEC Specialist qualifications?

The BTEC Specialist suite includes hundreds of work-related qualifications from level 1 to level 3. By giving you the valuable skills, knowledge and understanding wanted in the workplace, they give you the opportunity to enhance your employability and progress in your chosen career.

Contact us

Twitter :

Are you sure you want to exit this session?