How to submit an appeal from 01 January 2024
From 1 January 2024, we are pleased to confirm that there will be a new web form for centres and private candidates to use when they wish to submit an application to appeal or request a review of an administrative decision. Using this web form will help to guide centres and private candidates in the information that needs to be provided in an application to appeal. This will help us to ensure we can process all applications promptly.
The web form will be available on our main Post-results web page and on our Post-results services web page for T levels, and will be operational by 1 January 2024. From that date onwards we will no longer accept appeal applications that are made directly to our appeals email inbox. Appeals submitted to the inbox prior to 01 January 2024 will be processed. We will return any applications to appeal that are sent to our appeals inbox from 01 January 2024 to you with a request to submit them using the web form.
Centres and private candidates must use the web form to submit appeals related to:
1. the outcome of reviews of marking/moderation (within 30 calendar days of the date of the decision)
2. the decisions made in relation to student or centre malpractice (within 14 calendar days of the date of the decision)
3. the decisions made in relation to access arrangements, special consideration, reasonable adjustments (within 14 calendar days of the date of the decision)
4. the outcome of a preliminary appeal in any of the areas above. An application for an appeal hearing must only be made once a preliminary appeal has been conducted and must be made within 14 calendar days of the date of the preliminary appeal decision.
Centres and private candidates must also use the web form to request the review of an administrative decision in areas such as decisions made in relation to very late arrivals and where we have issued an aegrotat (estimated grade).
Further information on the appeals process can be found in the JCQ Appeals Booklet 2023.
Further information on appeals, including fees, can also be found on our website. Our website will be fully updated by 1 January 2024 to refer centres and private candidates to our webform.
General queries about issues that are not appeals should not be submitted on the appeals webform as we will not be able to process them. If you need help with a matter that is not an appeal, please contact our customer services team for assistance. This will ensure your query can be routed to the appropriate team without delay.
