BTEC Apprenticeships in Customer Service and Contact Centre Operations Contact Centre Operations (England)

Here, you'll find details of our BTEC Apprenticeships in Contact Centre Operations (England), including key documents and information about the qualification structure and components.
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Specification

Specification

Employee Rights and Responsibilities

The Employee Rights and Responsibilities are embedded within the BTEC Level 2 Certificate in Contact Centre Operations. Learners may also choose to use the Instructus Skills online ERR Workbook, available from the Instructus Skills e-learning portal.

Personal Learning and Thinking Skills

Personal Learning and Thinking Skills are mapped to the qualifications within the Apprenticeship.

Employee Rights and Responsibilities

The Employee Rights and Responsibilities are embedded within the BTEC Level 3 Certificate in Contact Centre Operations. Learners may also choose to use the Skills CFA ERR workbook.

Personal Learning and Thinking Skills

Personal Learning and Thinking Skills are mapped to the qualifications within the Apprenticeship.

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