New development hospitality retail outlets supervision
Mon Jun 03 12:00:00 UTC 2013
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We are currently developing our new Level 3 Advanced Apprenticeship in Hospitality Retail Outlet Management.
The qualification is aimed at supervisors and team leaders in hospitality retail outlets such as cafes, coffee houses, restaurants - any establishment that prepares and serves food and drink to paying customers where the supervisor works independently without the support of a manager on site.
The competency and knowledge components of the Apprenticeship are detailed below.
Level 3 Certificate in Hospitality Retail Outlet Management
31 credits if taken as a stand-alone qualification or 33 if taken as an Apprenticeship.
| Unit title | Unit number | Mandatory/optional | Level | Credit value | GLH |
|---|---|---|---|---|---|
| Develop working relationships with colleagues | H/600/9660 | Mandatory | 2 | 3 | 15 |
| Contribute to the control of resources | T/502/9532 | Mandatory | 3 | 4 | 30 |
| Maintain the health, hygiene, safety and security of the working environment | Y/502/9569 | Mandatory | 3 | 4 | 27 |
| Monitor and solve customer service problems | J/601/1515 | Mandatory | 3 | 6 | 40 |
| Improve the customer relationship | H/601/1232 | Mandatory | 3 | 7 | 47 |
| Manage the receipt, storage or dispatch of goods | A/502/9564 | Mandatory | 3 | 3 | 21 |
| Ensure food safety practices are followed in the preparation and serving of food and drink | H/502/9591 | Optional | 3 | 5 | 35 |
| Prepare and serve hot drinks using specialist equipment | F/601/4932 | Optional | 2 | 4 | 36 |
| Maintain and deal with payments | M/601/5039 | Optional | 2 | 4 | 30 |
A two-credit unit covering employment rights and responsibilities will also be mandatory in the Apprenticeship framework.