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New development hospitality retail outlets supervision

Mon Jun 03 12:00:00 UTC 2013

We are currently developing our new Level 3 Advanced Apprenticeship in Hospitality Retail Outlet Management.  

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The qualification is aimed at supervisors and team leaders in hospitality retail outlets such as cafes, coffee houses, restaurants - any establishment that prepares and serves food and drink to paying customers where the supervisor works independently without the support of a manager on site.

The competency and knowledge components of the Apprenticeship are detailed below.

Level 3 Certificate in Hospitality Retail Outlet Management

31 credits if taken as a stand-alone qualification or 33 if taken as an Apprenticeship.

Unit title Unit number Mandatory/optional Level Credit value GLH
Develop working relationships with colleagues H/600/9660 Mandatory 2 3 15
Contribute to the control of resources T/502/9532 Mandatory 3 4 30
Maintain the health, hygiene, safety and security of the working environment Y/502/9569   Mandatory 3 4 27
Monitor and solve customer service problems J/601/1515 Mandatory 3 6 40
Improve the customer relationship H/601/1232 Mandatory 3 7 47
Manage the receipt, storage or dispatch of goods A/502/9564 Mandatory 3 3 21
Ensure food safety practices are followed in the preparation and serving of food and drink H/502/9591 Optional 3 5 35
Prepare and serve hot drinks using specialist equipment F/601/4932 Optional 2 4 36
Maintain and deal with payments M/601/5039 Optional 2 4 30

A two-credit unit covering employment rights and responsibilities will also be mandatory in the Apprenticeship framework.


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