New standard-specific qualifications for Customer Service Practitioner

Pearson BTEC Level 2 Certificate in Customer Services Practitioners

Pearson BTEC Level 2 Diploma in Customer Services Practitioners

These standard-specific optional qualifications have been developed to specifically support:

• Off-the-job training and includes qualifications mapped to the knowledge and transferable skills of the standards (Certificate sized qualifications).

• Both off-the-job and on-the-job training and includes qualifications mapped to the full standards, covering all the knowledge, skills and behaviours (Diploma sized qualifications)

Find out more about how these qualifications can support you and your apprentices

We also offer the following optional qualifications in Business and Administration and Sales, Marketing and Procurement:

Business Administrator Level 3

Pearson BTEC Level 3 Certificate and Diploma Business Administrators

Team Leader / Supervisor Level 3

Pearson BTEC Level 3 Certificate and Diploma for Managers

Retailer Level 2

Pearson BTEC Level 2 Certificate for Retailers