New end-point assessment introductory resources

Fri Sep 22 11:00:00 UTC 2017

We have been working on a taster set of resources for a number of sectors and we are pleased to announce that we have recently launched the resources for Customer Services Practitioner Level 2.

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This resource package has been created to support learners enrolled on the Customer Service Practitioner Level 2 programme. They will be flexible, with a mixture of digital and print materials for trainers, employers and learners.

For the tutor or formative assessor, these resources will:

  • offer the structured activities that can be adapted to support the End-Point Assessment (EPA) process and the learner
  • include videos to demonstrate the observation and the professional discussion
  • link to the standards for Customer Service Practitioner Level 2
  • help identify pass and distinction levels
  • include exemplar materials for each module
  • allow the tutor or formative assessor to make their own judgements on how resources will be used given a non-prescriptive approach
  • help to prepare the learner for all elements of the EPA:

    • the professional discussion
    • the observation
    • the apprentice showcase

For the learner, these resources can be used to:

  • explain how to prepare for and take part in the EPA
  • help organise their evidence as part of the apprentice showcase
  • provide insight on what is expected during observations
  • guide professional discussions
  • support the creation of a reflective journal

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