New end-point assessment introductory resources

This resource package has been created to support learners enrolled on the Customer Service Practitioner Level 2 programme. They will be flexible, with a mixture of digital and print materials for trainers, employers and learners.

For the tutor or formative assessor, these resources will:

• offer the structured activities that can be adapted to support the End-Point Assessment (EPA) process and the learner
• include videos to demonstrate the observation and the professional discussion
• link to the standards for Customer Service Practitioner Level 2
• help identify pass and distinction levels
• include exemplar materials for each module
• allow the tutor or formative assessor to make their own judgements on how resources will be used given a non-prescriptive approach
• help to prepare the learner for all elements of the EPA:
  
  
  • the professional discussion
  • the observation
  • the apprentice showcase

For the learner, these resources can be used to:

• explain how to prepare for and take part in the EPA
• help organise their evidence as part of the apprentice showcase
• provide insight on what is expected during observations
• guide professional discussions
• support the creation of a reflective journal