Changes to Level 3 Retail Knowledge tests

Wed Feb 12 00:00:00 UTC 2014

We're making small changes to the tests for the Level 3 BTEC Award, Certificate and Diploma in Retail Knowledge (QCF), to take effect from Friday 4 April. 

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Test 1 previously covered two units (26 and 27). It will now only cover unit 26. Unit 27 will be covered by test 8. In some other tests, we have changed the numbers of questions asked and increased or decreased the time allowed for the test accordingly.

The questions are still based on the same content.

We've made these changes in response to Ofqual regulation 1.9, which states that all units must be capable of assessment independently of any other unit. Currently, with combined tests, learners may meet all assessment criteria relating to one unit but fail to meet the assessment criteria in the second unit. This would result in a unit fail and the learner would need to retake the test again. Ofqual decided this was over-assessment, creating a disadvantage to the learner.

We made similar changes to the Level 2 Retail Knowledge tests in spring 2013.

See below for tables showing the current structure and the structure that will go live on Friday 4 April.

Current structure

Test number Unit names Number of questions   Duration of test  
1

26 – Understanding customer service in the retail sector

 

27 - Understanding the management of risks to health and safety on the premises of a retail business

40 60 minutes
2 28 - Understanding security and loss prevention in a retail business 30 45 minutes  
3 29 - Understanding how the smooth operation of a payment point is maintained 30 45 minutes
4 30 - Understanding the retail selling process 20 45 minutes 
5 31 - Understanding the management of stock in a retail business  30 45 minutes 
6 32 - Understanding the development of personal and team effectiveness in a retail business  20 45 minutes 
7 33 - Understanding how the effectiveness of store operations can be improved  30 45 minutes 

The new structure will be: (changes are in bold)

Test number Unit names Number of questions   Duration of test  
1 26 – Understanding customer service in the retail sector 20 35 minutes
2 28 - Understanding security and loss prevention in a retail business 30 45 minutes  
3 29 - Understanding how the smooth operation of a payment point is maintained 20 35 minutes
4 30 - Understanding the retail selling process 20 35 minutes 
5 31 - Understanding the management of stock in a retail business  30 45 minutes 
6 32 - Understanding the development of personal and team effectiveness in a retail business  20 45 minutes 
7 33 - Understanding how the effectiveness of store operations can be improved  20 35 minutes 
8 27 - Understanding the management of risks to health and safety on the premises of a retail business
20 35 minutes
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