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If our emails aren't reaching you, then they may be going to your junk/spam folder.
Find out how to stop our emails going to your junk/spam folder

These simple instructions should help you receive our emails through some of the most commonly used email services.

Gmail

  1. Open one of our emails that you want to whitelist
  2. Click on the down-arrow next to 'reply'
  3. Click 'Add [email address] to contacts list' to finish.

Outlook.com (previously Hotmail/MSN)

  1. Open one of our emails that you want to whitelist
  2. Click 'Add to contacts' next to the email to finish.

Outlook 2003

  1. Open one of our emails that you want to whitelist
  2. Right-click 'Click here to download images' in the grey bar at the top of the message
  3. Click 'Add Sender to Senders Safe List' to finish.

Outlook 2007

  1. Right click on the email you received from us (in the list of emails)
  2. Click 'Junk Email'
  3. Click 'Add Sender to Safe Senders List' to finish.

Outlook 2010

  1. Click the 'Home' tab
  2. Click 'Junk'
  3. Click 'Junk Email Options'
  4. Click 'Safe Senders'
  5. Click 'Add'
  6. Enter the email address you wish to whitelist and additional information if you wish
  7. Click 'OK' to finish.