SVQ and competence-based qualifications Customer Service (L8)

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  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 4 (SCQF level 8). This work-based qualification is aimed at learners who work in, or want to work in, customer service management roles, such as client services manager, communications manager, customer operations manager, and service delivery manager.

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Specification - Customer Service (L8)
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Qualification type:
Scottish Vocational Qualification (SVQ)
Qualification title:
SVQ 4 in Customer Service at SCQF Level 8
SCQF Level 8
Accreditation status:
Customer Service
APS code:
GK8M 24
First teaching:
Last registration:
  • 29 February 2020
Final certification:
  • 29 February 2024

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