LCCI in marketing and customer service Contact Centre Skills
- Access to past paper exam materials
- One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Our international LCCI Level 2 Certificate in Contact Centre Skills helps learners to develop a broad understanding of the nature, functions and operations of a contact centre, as well as the skills, knowledge and techniques to handle inbound and outbound customer calls autonomously and effectively. It's suitable for those working or intending to work in contact centre roles where they'll be expected to work independently to handle inbound and outbound customer calls.
Read more
On this page
Specification
Specification
- Qualification type:
- LCCI IQ
- Qualification title:
- Pearson LCCI Level 2 Certificate in Contact Centre Skills
- Level:
- Level 2
- Guided Learning Hours (GLH):
- 80-120
- Subject suite:
- Marketing and Customer Service
- Specification codes:
- ASECCS2
- Availability:
- International only
- Assessment availability:
- On demand
- First teaching:
- 2010
- Final assessment:
- April 2017
- Last registration:
-
- 30 April 2017
- Final certification:
-
- 31 October 2017
User tabs
Teaching support
Ask the Expert
UK: 020 7010 2138
Intl: +44 (0)20 7010 2138
Sign up to teach
Interested in offering this qualification?
New to Pearson?
See the growing list of leading universities worldwide that recognise Edexcel International Advanced Levels.
