LCCI in marketing and customer service Contact Centre Skills

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Our international LCCI Level 2 Certificate in Contact Centre Skills helps learners to develop a broad understanding of the nature, functions and operations of a contact centre, as well as the skills, knowledge and techniques to handle inbound and outbound customer calls autonomously and effectively. It's suitable for those working or intending to work in contact centre roles where they'll be expected to work independently to handle inbound and outbound customer calls.
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Specification

Specification

Qualification type:
LCCI IQ
Qualification title:
Pearson LCCI Level 2 Certificate in Contact Centre Skills
Level:
Level 2
Guided Learning Hours (GLH):
80-120
Subject suite:
Marketing and Customer Service
Specification codes:
ASECCS2
Availability:
International only
Assessment availability:
On demand
First teaching:
2010
Final assessment:
April 2017
Last registration:
  • 30 April 2017
Final certification:
  • 31 October 2017
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