LCCI in marketing and customer service Contact Centre Skills

  1. Access to past paper exam materials
  2. One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Our international LCCI Level 2 Certificate in Contact Centre Skills helps learners to develop a broad understanding of the nature, functions and operations of a contact centre, as well as the skills, knowledge and techniques to handle inbound and outbound customer calls autonomously and effectively. It's suitable for those working or intending to work in contact centre roles where they'll be expected to work independently to handle inbound and outbound customer calls.
Read more


Qualification type:
Qualification title:
Pearson LCCI Level 2 Certificate in Contact Centre Skills
Level 2
Guided Learning Hours (GLH):
Subject suite:
Marketing and Customer Service
Specification codes:
International only
Assessment availability:
On demand
First teaching:
Final assessment:
April 2017
Last registration:
  • 30 April 2017
Final certification:
  • 31 October 2017
User tabs

Teaching support

Ask the Expert

UK: 020 7010 2138

Intl: +44 (0)20 7010 2138

See what training courses are available 

Exam administration and guidance 

Sign up to teach

Interested in offering this qualification?

Sign up here

New to Pearson?

Find a Pearson centre

Degree course finder

See the growing list of leading universities worldwide that recognise Edexcel International Advanced Levels.

News and updates


See all news and updates

Popular topics

What do you think?

Are you sure you want to exit this session?