LCCI in marketing and customer service Contact Centre Skills
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Our international LCCI Level 2 Certificate in Contact Centre Skills helps learners to develop a broad understanding of the nature, functions and operations of a contact centre, as well as the skills, knowledge and techniques to handle inbound and outbound customer calls autonomously and effectively. It's suitable for those working or intending to work in contact centre roles where they'll be expected to work independently to handle inbound and outbound customer calls.
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Specification
Specification
- Qualification type:
- LCCI IQ
- Qualification title:
- Pearson LCCI Level 2 Certificate in Contact Centre Skills
- Level:
- Level 2
- Guided Learning Hours (GLH):
- 80-120
- Subject suite:
- Marketing and Customer Service
- Specification codes:
- ASECCS2
- Availability:
- International only
- Assessment availability:
- On demand
- First teaching:
- 2010
- Final assessment:
- April 2017
- Last registration:
-
- 30 April 2017
- Final certification:
-
- 31 October 2017
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