BTEC Specialist and Professional qualifications Customer Service Practitioners (L2)

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Certificate Level Information

The Pearson BTEC Level 2 Certificate for Customer Service Practitioners is designed to support the off-the job training and development of learners on the Customer Service Practitioner Apprenticeship Standard by helping them to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service job role.

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Diploma Level Information

The Pearson BTEC Level 2 Diploma for Customer Service Practitioners extends on the learning from the Certificate-size qualification to include the development of practical work-based skills and behaviours and aligns to the full knowledge, skills and behavioural content of the Customer Service Practitioner Apprenticeship Standard. It is for learners who are working, or who are intending to work as a customer service practitioner or an equivelant first line customer service support job role.

Adult Education Funding

Find out about Adult Education Funding available for this qualification.

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Accreditation

Certificate

Qualification type: BTEC Specialist qualification
Qualification title: Pearson BTEC Level 2 Certificate for Customer Service Practitioners
Level: Level 2
Accreditation status: Accredited
Guided Learning Hours (GLH): 129
Total Qualification Time (TQT): 216
Qualification number (QN): 603/4675/9
Availability: UK and international
First teaching: 2019
Review date: 31/12/2024

Diploma

Qualification type: BTEC Specialist qualification
Qualification title: Pearson BTEC Level 2 Diploma for Customer Service Practitioners
Level: Level 2
Accreditation status: Accredited
Guided Learning Hours (GLH): 219
Total Qualification Time (TQT): 370
Qualification number (QN): 603/4676/0
Availability: UK and international
First teaching: 2019
Review date: 31/12/2024

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