February 2015 work-based learning and colleges update

16 February 2015

This month's update includes the latest on funding for our business skills qualifications, and a correction to the BTEC Level 2 Diploma in Customer Service (QCF) specification.  

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Business skills funding update

The tables below provide an update on the funding status for our suite of business skills qualifications, both as standalone qualifications for 19+ learners and as component qualifications for Apprenticeships.

QAN

Qualification title

Apprenticeship funded

19+ funding

601/3430/6

Pearson BTEC Level 2 Diploma in Team Leading (QCF)

601/3396/X

Pearson BTEC Level 3 Diploma in Management (QCF)

601/3401/X

Pearson Edexcel Level 4 NVQ Diploma in Management (QCF)

601/3402/1

Pearson Edexcel Level 5 NVQ Diploma in Management and Leadership (QCF)

x

601/3397/1

Pearson Edexcel Level 7 NVQ Diploma in Strategic Management and Leadership (QCF)

x

x

601/5250/3

Pearson BTEC Level  2 Award in Principles of Team Leading (QCF)

x

x

601/5251/5

Pearson BTEC Level 2 Certificate in Principles of Team Leading (QCF)

x

601/5292/8

Pearson BTEC Level 3 Award in Principles of Management (QCF)

x

x

601/5293/X

Pearson BTEC Level 3 Certificate in Principles of Management (QCF)

x

601/3500/1

Pearson BTEC Level 4 Diploma in Management and Leadership (QCF)

601/3798/8

Pearson BTEC Level 5 Award in Management and Leadership (QCF)

x

x

601/3803/8

Pearson BTEC Level 5 Certificate in Management and Leadership (QCF)

x

x

601/3596/7

Pearson BTEC Level 5 Diploma in Management and Leadership (QCF)

x

QAN

Qualification title

Apprenticeship funded

19+ funding

601/3392/2

Pearson BTEC Level 1 Certificate in Customer Service (QCF)

x

601/3424/0

Pearson BTEC Level 2 Diploma in Customer Service (QCF)

601/3478/1

Pearson BTEC Level 3 Diploma in Customer Service (QCF)

601/3479/3

Pearson Edexcel Level 4 NVQ Diploma in Customer Service (QCF)

x

Employer letters required

601/5305/2

Pearson BTEC Entry Level Award in Customer Service (Entry 3) (QCF)

x

Provider letters required

601/5306/4

Pearson BTEC Entry Level Certificate in Customer Service (Entry 3) (QCF)

x

Provider letters required

601/5304/0

Pearson BTEC Level 1 Award in Principles of Customer Service (QCF)

x

Employer letters required

601/5303/9

Pearson BTEC Level 1 Certificate in Principles of Customer Service (QCF)

x

Employer letters required

601/5358/1

Pearson BTEC Level 2 Award in Principles of Customer Service (QCF)

x

x

601/5359/3

Pearson BTEC Level 2 Certificate in Principles of Customer Service (QCF)

x

Employer letters required

601/5398/2

Pearson BTEC Level 3 Award in Principles of Customer Service (QCF)

x

x

601/5399/4

Pearson BTEC Level 3 Certificate in Principles of Customer Service (QCF)

x

Employer letters required

QAN

Qualification title

Apprenticeship funded

19+ funding

601/3393/4

Pearson BTEC Level 1 Certificate in Business Administration (QCF)

x

601/3405/7

Pearson BTEC Level 2 Diploma in Business Administration (QCF)

601/3406/9

Pearson BTEC Level 3 Diploma in Business Administration (QCF)

Employer letters required

601/3425/2

Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF)

Employer letters required

601/5577/2

Pearson BTEC Entry Level Award in Principles of Business Administration (QCF) (Entry 3)

x

Provider letters required

601/5578/4

Pearson BTEC Entry Level Certificate in Principles of Business Administration (QCF) (Entry 3)

x

Provider letters required

601/5579/6

Pearson BTEC Level 1 Award in Principles of Business Administration (QCF)

x

Employer letters required

601/5580/2

Pearson BTEC Level 1 Certificate in Principles of Business Administration (QCF)

x

Employer letters required

601/5262/X

Pearson BTEC Level 2 Award in Principles of Business Administration (QCF)

x

x

601/5261/8

Pearson BTEC Level 2 Certificate in Principles of Business Administration (QCF)

x

Employer letters required

601/5240/0

Pearson BTEC Level 3 Award in Principles of Business Administration (QCF)

x

x

601/5241/2

Pearson BTEC Level 3 Certificate in Principles of Business Administration (QCF)

x

Employer letters required

601/3499/9

Pearson BTEC Level 4 Diploma in Business Administration (QCF)

Employer letters required

601/3594/3

Pearson BTEC Level 4 Extended Diploma in Business Administration (QCF)

Employer letters required

We are working with the Skills Funding Agency (SFA) to confirm continued support for our vocational qualifications, from both our customers and the employers they work with, in order to ensure that these qualifications remain eligible for 19+ funding. As part of this process, the agency has asked us to include letters that demonstrate industry recognition of these qualifications.

There are a number of qualifications that we still need letters of recognition from providers or employers for, in order to make a submission to SFA for 19+ funding approval. The type of support required is indicated in the above table.

If your centre can help to obtain letters of support for any of these qualifications, please contact Nathan Cookson, Sector Manager (Business Skills) on nathan.cookson@pearson.com.

Specification error – Pearson BTEC Level 2 Diploma in Customer Service (QCF)

We would like to advise centres of the following error within the Version 1 specification for the Pearson BTEC Level 2 Diploma in Customer Service 601/3424/0.

Learning Outcome 3 is missing from from Unit 8 - Dealing with incoming telephone calls from customers (H/506/2154) and is detailed below:

3

Be able to deal with customer questions and requests

3.1

Respond in a way that best meets customer and organisational requirements

3.2

Give clear and concise information that meets customers’ needs

3.3

Manage the length of the conversation

3.4

Confirm that the customer is satisfied with the outcomes of the conversation

3.5

Complete agreed post-call follow up actions

We have released a Version 2 specification, which includes Learning Outcome 3 and is available to download from the specification page.

Learners who have already achieved certification for Unit 8 - Dealing with incoming telephone calls from customers (H/506/2154) will not need to achieve Learning Outcome 3. All other learners will be required to achieve Learning Outcome 3 in order to meet the unit assessment requirements.

We apologise for any inconvenience that this may cause.

New business skills BTEC knowledge qualification specifications available

The new business skills BTEC knowledge qualification specifications are all available to download from our website.  

Qualification title

QAN

Team leading and management

Pearson BTEC Level 2 Award in Principles of Team Leading (QCF)

601/5250/3

Pearson BTEC Level 2 Certificate in Principles of Team Leading (QCF)

601/5251/5

Pearson BTEC Level 3 Award in Principles of Management (QCF)

601/5292/8

Pearson BTEC Level 3 Certificate in Principles of Management (QCF)

601/5293/X

Customer service

Pearson BTEC Entry Level Award in Customer Service (Entry 3) (QCF)

601/5305/2

Pearson BTEC Entry Level Certificate in Customer Service (Entry 3) (QCF)

601/5306/4

Pearson BTEC Level 1 Award in Principles of Customer Service (QCF)

601/5304/0

Pearson BTEC Level 1 Certificate in Principles of Customer Service (QCF)

601/5303/9

Pearson BTEC Level 2 Award in Principles of Customer Service (QCF)

601/5358/1

Pearson BTEC Level 2 Certificate in Principles of Customer Service (QCF)

601/5359/3

Pearson BTEC Level 3 Award in Principles of Customer Service (QCF)

601/5398/2

Pearson BTEC Level 3 Certificate in Principles of Customer Service (QCF)

601/5399/4

Business administration

Pearson BTEC Entry Level Award in Principles of Business Administration (Entry 3) (QCF)

601/5577/2

Pearson BTEC Entry Level Certificate in Principles of Business Administration (Entry 3) (QCF)

601/5578/4

Pearson BTEC Level 1 Award in Principles of Business Administration (QCF)

601/5579/6

Pearson BTEC Level 1 Certificate in Principles of Business Administration (QCF)

601/5580/2

Pearson BTEC Level 2 Award in Principles of Business Administration (QCF)

601/5262/X

Pearson BTEC Level 2 Certificate in Principles of Business Administration (QCF)

601/5261/8

Pearson BTEC Level 3 Award in Principles of Business Administration (QCF)

601/5240/0

Pearson BTEC Level 3 Certificate in Principles of Business Administration (QCF)

601/5241/2

Please see the brochure and qualification matrix below for more information on our new suite of business skills qualifications. 

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