Business Skills Update August 2016

Mon Aug 15 12:36:00 UTC 2016

This month's update includes information on New apprenticeship standards, an important update on Business Skills Onscreen Tests and Hurdling.

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New Apprenticeship Standards Update

We are pleased to advise centres that the Apprenticeship Standard for a Customer Service Practitioner is now available for delivery, with a Cap 2 funding allocation. Pearson has worked in collaboration with both the employer group and its expert panel to develop the Standard and high level assessment plan.

The approved standard and assessment plan can be downloaded from our Customer Service Practitioner apprenticeship web page.

Business Skills Onscreen Tests – Important Update

Pearson Onscreen Tests are available for a number of knowledge based units within the following qualifications, that have been operational since 01 September 2014:

Pearson BTEC Level 2 Diploma in Customer Service (601/3424/0)
Pearson BTEC Level 3 Diploma in Customer Service (601/3478/1).
Pearson BTEC Level 2 Diploma in Business Administration (601/3405/7)
Pearson BTEC Level 3 Diploma in Business Administration (601/3406/9)
Pearson BTEC Level 2 Diploma in Team Leading (601/3430/6)
Pearson BTEC Level 3 Diploma in Management (601/3396/X)

Hurdling

For these knowledge based units, Pearson operates multiple choice question tests as one method of assessment, the other method being centre devised assessment. To ensure that a learner demonstrates a sufficient grasp of the knowledge and understanding across the breadth of the criteria being assessed, Pearson have chosen to develop a more robust approach to onscreen assessment that is more in line with the needs of employers and the regulatory requirements.

The multiple choice tests for these qualifications require that a learner demonstrates achievement of approximately two thirds of the assessment criteria within each unit learning outcome and therefore achieving a pass for every learning outcome in a unit. This hurdling approach ensures that the breadth of learner knowledge and understanding is demonstrated to the required depth, thereby providing us, employers and ultimately learners with confidence that they can carry out their jobs effectively.

To support centres and learners in better understanding the outcomes of a completed onscreen test, for each individual learner, a learner score report will be generated. Learner score reports will provide more in depth learner test feedback including an indication of learner achievement for each individual learning outcome covered within each onscreen test.

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