Business Skills update July

Tue Jul 26 14:12:00 UTC 2016

This update contains updates on the new apprenticeship standards for Customer Service Practitioner (Level 2), Customer Service Experience Specialist (Level 3), Team Leader / Supervisor (Level 3), Operations / Departmental Manager (Level 5) and Business Administrator (Level 3) and notification of the withdrawal of apprenticeship frameworks for various apprenticeships. 

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New Apprenticeship Standards Update

Customer Service Practitioner (Level 2)

The Apprenticeship Standard for a Customer Service Practitioner was first published in August 2015.  Pearson is working in collaboration with the employer group and its expert panel to develop the high level assessment plan to support the Standard. We anticipate that this will be published and the apprenticeship ready for delivery from end July / early August 2016. Further details in advance of the published assessment plan can be found on our new apprenticeship standards webpage.

Customer Service Experience Specialist (Level 3)

The Apprenticeship Standard for a Customer Service Specialist is out for wider consultation; we anticipate that the standard will be published in Q3 2016. Pearson will be working in collaboration with the employer group and its expert panel to support with the development of the high level assessment plan. We will keep customers up to date on how the assessment plan is progressing in future newsletter updates.

Team Leader / Supervisor (Level 3)

We are pleased to advise centres that the Apprenticeship Standard for a Team Leader / Supervisor is now available for delivery, with a Cap 2 funding allocation. Pearson has been involved in the development of the Standard and Assessment plan as an apprenticeship employer. The approved standard and assessment plan can be downloaded from the gov.uk website 

Operations / Departmental Manager (Level 5)

We are pleased to advise centres that the Apprenticeship Standard for an Operations / Departmental Manager is now available for delivery, with a Cap 3 funding allocation. Pearson has been involved in development of the Standard and Assessment plan as an apprenticeship employer. The approved standard and assessment plan can be downloaded from the gov.uk website

Business Administrator (Level 3)

We are pleased to advise centres that the Apprenticeship Standard for a Business Administrator was published in May 2016 and can be downloaded from the gov.uk website. Pearson has been involved in the wider consultation group supporting the development of the apprenticeship standard and we will keep customers up to date on how the assessment plan is progressing in future newsletter updates.

Next Steps…

Over the coming months we will be consulting within customers to ensure that our products and services supporting the new apprenticeship standards meet your needs and requirements. 

For further information on new apprenticeship standards in the Business Skills sector, please contact Nathan Cookson, Sector Manager (Business) at nathan.cookson@pearson.com

Notification of the withdrawal of apprenticeship frameworks

We wish to notify centres of the withdrawal of a number of Business related SASE frameworks from 01 December 2016 as part of apprenticeship reforms.

You will be aware that as part of apprenticeship reforms, there have been no new SASE frameworks developed or issued since 31 August 2014 and that new apprenticeship standards are being developed by groups of employers (Trailblazers).

BIS has confirmed that new starts will cease on the frameworks listed below from 01 December 2016. 

Apprentices still completing their apprenticeship on these frameworks will continue to do so, on their agreed funding arrangements, and their apprenticeship completion certificate can be claimed in the usual manner.

Framework Name

Framework Code

Business Innovation and Growth

581

Contact Centre Operations Management

619

Enterprise

552

Fundraising

557

Payroll

451

Public Relations

572

Volunteer Management

558

For some of these Apprenticeship Frameworks, new apprenticeship standards are in development, for example Business Innovation and Growth, and Enterprise.

Details about new apprenticeship standards that Pearson is engaging with can be found on our new apprenticeship standards web pages.

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