Thank you for taking the time to write to us with your complaint or feedback. We value your comments which are vital in ensuring we’re always learning and making improvements to the products and services we provide.
If you submitted feedback:
We will be passing your comments to the appropriate team for their review and consideration. Where a response to your feedback is required the team will be in touch with you directly.
If you submitted a complaint:
Your complaint will now be passed to the team that’s best placed to investigate and resolve it.
When can you expect to hear from us?
We will aim to respond to your complaint within 10 working days.
Sometimes, to investigate your concerns fully and provide a detailed response we’ll need longer than 10 days. If this is the case we’ll contact you after 10 working days to update you on our progress.
Complaints about recent examination papers will be passed to the subject assessment team. You will receive a response after grade boundaries have been awarded so that, before we respond, any concerns can be raised with the senior examining team who contribute to the final grade boundary decisions.
Thank you again for taking the time to contact Pearson.