Centres and associates
We are committed to providing the highest level of service, so you are able to focus on successful teaching and learning.
We continuously review our products and services using a series of performance indicators and to act on them immediately should we fall below the standards we have set ourselves. If there's something you're not happy with, we'd like you to tell us so that we can investigate, address your concerns, and improve on in the future.
How to give us feedback
If you would like to give us your feedback, you can contact us using our customer portal and selecting ‘Feedback’ in the issue type drop down.
Your comments will be passed to the appropriate team for them to consider, the team will then be in touch with you directly within 5 days.
How to make a complaint
If you have a problem, our customer services team may be able to help you before you make a complaint.
You'll find their details on our contact us pages.
If not, you can submit your complaint through our customer portal by selecting the ‘Complaint’ in the issue type drop down.
Your complaint will be passed to the team that’s best placed to investigate and resolve it. You may receive a response in writing or by phone – whichever is most appropriate. We aim to respond to complaints in 10 working days.
Sometimes, to investigate your concerns fully and provide a detailed response, we’ll need longer than 10 days. If this is the case, we’ll contact you after 10 working days to update you on our progress.