SVQ and competence-based qualifications Customer Service (L5) - first teaching from 2016

  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 2 (SCQF level 5). This work-based qualification is aimed at learners who are responsible for delivering customer service and interacting directly with the customer, for example sales or retail staff, staff working on service desks or call centre staff.
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SVQ 2 in Customer Service at SCQF Level 5 specification
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Qualification type:
Scottish Vocational Qualification (SVQ)
Qualification title:
SVQ 2 in Customer Service at SCQF Level 5
Level:
SCQF Level 5
Accreditation status:
Accredited
Programme ID:
Q5001333
APS code:
GL00 22
Availability:
Scotland
First teaching:
2016
Last registration:
  • 29 February 2020
Final certification:
  • 28 February 2022
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