Specification

SVQ and competence-based qualifications Customer Service (L5) - first teaching from 2016

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Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 2 (SCQF level 5). This work-based qualification is aimed at learners who are responsible for delivering customer service and interacting directly with the customer, for example sales or retail staff, staff working on service desks or call centre staff.

SVQ and competence-based qualifications Customer Service (L5) - first teaching from 2016

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SVQ and competence-based qualifications Customer Service (L5) - first teaching from 2016

See also

On this page

Specification

Course materials

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Qualifications

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