SVQ and competence-based qualifications Customer Service (L5) - first teaching from 2016

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  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 2 (SCQF level 5). This work-based qualification is aimed at learners who are responsible for delivering customer service and interacting directly with the customer, for example sales or retail staff, staff working on service desks or call centre staff.
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SVQ 2 in Customer Service at SCQF Level 5 specification
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Qualification type:
Scottish Vocational Qualification (SVQ)
Qualification title:
SVQ 2 in Customer Service at SCQF Level 5
SCQF Level 5
Accreditation status:
Programme ID:
APS code:
GL00 22
First teaching:
Last registration:
  • Sat Feb 29 11:59:34 UTC 2020
Final certification:
  • Mon Feb 28 11:59:45 UTC 2022

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