SVQ and competence-based qualifications Customer Service (L5) - first teaching from 2011

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  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 2 (SCQF level 5). This work-based qualification is aimed at learners who are responsible for delivering customer service and interacting directly with the customer, for example sales or retail staff, staff working on service desks or call centre staff.
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SVQ 2 in Customer Service at SCQF Level 5 logbook
Download PDF | 3.1 MB
Qualification type:
Scottish Vocational Qualification (SVQ)
Qualification title:
SVQ 2 in Customer Service at SCQF Level 5
SCQF Level 5
Accreditation status:
Programme ID:
APS code:
GC2V 22
First teaching:
Last registration:
  • 31 December 2015
Final certification:
  • 31 December 2017

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