SVQ and competence-based qualifications Customer Service (L4)

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  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here, you'll find everything you need to study for or to teach our Edexcel Scottish Vocational Qualification (SVQ) in Customer Service at level 1 (SCQF level 4). This work-based qualification is suitable for learners who have little or no previous experience of the sector, and gives them the opportunity to progress to working in a customer service role, such as customer service assistant, telesales operative, help desk assistant, or call centre advisor.

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Specification - Customer Service (L4)
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Qualification type:
Scottish Vocational Qualification (SVQ)
Qualification title:
SVQ 1 in Customer Service at SCQF Level 4
SCQF Level 4
Accreditation status:
Customer Service
APS code:
GK8L 21
First teaching:
Last registration:
  • Sat Feb 29 11:55:35 UTC 2020
Final certification:
  • Mon Feb 28 11:55:44 UTC 2022

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